topic Re: My account says I don’t have a subscription but I am consistently being billed monthly in Arlo

My account says I don’t have a subscription but I am consistently being billed monthly

spencerstjohn — Sun, 05 Nov 2023 16:21:26 GMT

My account says I don’t have a subscription but I am consistently being billed monthly. I am being billed monthly for services that are not being provided. There is no way to get support because the app says you need a subscription to access support (which I’m being billed for). I’ve seen multiple posts about this but no resolution. I will give the forum a chance as a last resort as there seems to be no help available.

Re: My account says I don’t have a subscription but I am consistently being billed monthly

jguerdat — Mon, 06 Nov 2023 13:26:53 GMT

@JamesC , @ShayneS , @BrookeN ?

Re: My account says I don’t have a subscription but I am consistently being billed monthly

ShayneS — Tue, 07 Nov 2023 17:48:55 GMT

HI @spencerstjohn

Thank you for the feedback. I have notified the appropriate team and support will be reaching out as soon as possible.

Re: My account says I don’t have a subscription but I am consistently being billed monthly

NellieP — Mon, 11 Mar 2024 07:10:27 GMT

Was this ever resolved?

Re: My account says I don’t have a subscription but I am consistently being billed monthly

ShayneS — Mon, 11 Mar 2024 15:44:15 GMT

Hi @NellieP

Are you being billed after cancelation as well?

Thanks