topic Re: Unable to Cancel Subscription - Page just hangs. in Arlo

Unable to Cancel Subscription - Page just hangs.

PaulR38 — Sat, 02 Mar 2024 16:07:01 GMT

I've moved and need to cancel my subscription. I find the links in the Arlo Secure section, but when I ask it to cancel, the page just hangs.

Re: Unable to Cancel Subscription - Page just hangs.

jguerdat — Sun, 03 Mar 2024 14:58:41 GMT

Have you tried both the app as well as a computer browser (my.arlo.com)?

Re: Unable to Cancel Subscription - Page just hangs.

PaulR38 — Sun, 03 Mar 2024 15:38:26 GMT

Just the webpage. On the app, the subscription tab says 'please go to Arlo on the web to manage your plans and cameras.' And the subscription tab is greyed out on the webpage.

Re: Unable to Cancel Subscription - Page just hangs.

StephenB — Mon, 04 Mar 2024 11:45:59 GMT

@PaulR38 wrote:
Just the webpage. On the app, the subscription tab says 'please go to Arlo on the web to manage your plans and cameras.' And the subscription tab is greyed out on the webpage.

You need to do this on a PC, not your phone or tablet.

Also, if you are using the "friend" account feature, make sure you are logging into the primary account.

Re: Unable to Cancel Subscription - Page just hangs.

PaulR38 — Mon, 04 Mar 2024 13:00:27 GMT

I am trying to cancel on a computer - this is where I am having the issue. I dont know what the friend feature it.

Re: Unable to Cancel Subscription - Page just hangs.

StephenB — Mon, 04 Mar 2024 13:13:56 GMT

@PaulR38 wrote:
I dont know what the friend feature it.

It's a way of sharing your cameras with another account.

Have you tried making a manual recording while livestreaming? That is only possible if the subscription is active.

Note also that the subscription continues to the end of the payment period (usually monthly, but would be annual if you selected that payment option when you subscribed).

Re: Unable to Cancel Subscription - Page just hangs.

PaulR38 — Mon, 04 Mar 2024 13:23:31 GMT

I dont care about the friend feature. Just trying to cancel my account, and the website hangs when I do that.

Re: Unable to Cancel Subscription - Page just hangs.

PaulR38 — Mon, 04 Mar 2024 13:28:36 GMT

never mind, I just tried again and it cancelled.