topic Re: Mastercard not being charged for Subscription in Arlo

Mastercard not being charged for Subscription

tryingmybest — Fri, 01 Mar 2024 14:28:21 GMT

Two weeks ago I changed our credit card info from an employee's personal visa to our company's master card. Was supposed to process payment on 2/28. I checked and no charge went through on credit card. Logged into Arlo and saw that all credit card info was deleted (I have screen shot of it on there) I need to pay with our credit card. how to resolve? Ive called 866 and 800 numbers and no help provided

Re: Mastercard not being charged for Subscription

jguerdat — Fri, 01 Mar 2024 14:53:13 GMT

You were dialing spam sites. The way to get support is to use the app to go to Settings, Support. Choose one of your cameras and scroll down to Contacts. You may have an issue talking to them without a subscription so I'm tagging the mods here - @JamesC , @ShayneS , @BrookeN

Re: Mastercard not being charged for Subscription

BrookeN — Fri, 01 Mar 2024 15:13:45 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.