topic Re: Incompatibility with iPhone 14 pro in Arlo

Incompatibility with iPhone 14 pro

MG_ — Wed, 25 Jan 2023 07:49:53 GMT

After several frustrating weeks of troubleshooting, I came to the conclusion that there are incompatibility between the iPhone 14 pro and . Beware!

i initially set up my system using an android. I later changed to an iPhone 14 pro. After unfortunate circumstances leading to the change of my wifi password, my system needed to be reconnected to my network. By that time, I had the new phone and I was unable to update my Arlo home security system. I resetted the whole thing, deleted and reinstalled all cameras without issues but could not reinstall the home system. I believe the issue is with the local Arlo Network. Apple seemed to have blocked that.
We switched phone as a last resort to see if the problem was with Apple and Bam! The system installation went without issue!
I hope this helps folks out there. Apple, this is very disappointing! But seen so many times!! Fix it please!

Re: Incompatibility with iPhone 14 pro

JamesC — Wed, 25 Jan 2023 17:19:20 GMT

MG_,

The Arlo Home Security System is compatible with iOS devices, including iPhone 14.

A couple things to check for when you were setting up using the iOS device:

1.) Was the iOS device connected to the 2.4Ghz band on your home network?

2.) Was the keypad factory reset using the follow instructions before attempting to re-onboard: https://kb.arlo.com/000062967/How-do-I-factory-reset-the-Arlo-Keypad-Sensor-Hub

JamesC

Re: Incompatibility with iPhone 14 pro

RM4Nighthawk — Sun, 02 Apr 2023 04:34:43 GMT

I have tried all the troubleshooting methods and I was on with Arlo Support for 1 hour. To no avail. I cannot get the Arlo Keypad to work - also, what is the keypad PIN? I never got one..... ?!

Is there someway to get a professional out to my house?

I did the 2.4GHz network; reset the system, tried to connect - it keeps asking me to connect to Arlo_7145 network ... which is on Wi-Fi... and makes no sense. It does not ask me to connect to the Wi-Fi that I have assigned as 2.4GHz -

I am going nuts - please help. Arlo is useless as far as Cust Support.

Re: Incompatibility with iPhone 14 pro

ShayneS — Tue, 04 Apr 2023 18:17:55 GMT

@RM4Nighthawk

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43430220

Re: Incompatibility with iPhone 14 pro

lisalarmand — Mon, 15 May 2023 15:48:07 GMT

I, too, have this incompatibility issue. I upgraded to the iPhone 14 Pro Max yesterday, and the Arlo Secure app had none of my prior devices listed. I spent an hour "chatting" with Arlo which was a total waste of time. The three ignorant people I chatted with were clearly reading from a script. They had no real knowledge of my problem nor did they have any solutions. I am so upset because now my home security system is USELESS. Hundreds of dollars spent on Arlo cameras, and they are now back in the box! My iPhone says it is compatible with this app, but clearly, it isn't. After the camera reads the QR code, I hear the chime. Then it says it is searching for the device, but it never finds it.

Re: Incompatibility with iPhone 14 pro

ShayneS — Wed, 17 May 2023 17:53:51 GMT

Hi @lisalarmand

It looks like you base station is offline. Can you bring it back online so we can try and reconnect your cameras.

Thanks

Re: Incompatibility with iPhone 14 pro

Flunkyfinger — Sat, 04 Nov 2023 16:24:55 GMT

I too have an iPhone 14 Pro that’s incompatible with the app.

my issue though is that it will not scan qr code of wireless doorbell - it won’t engage the close up camera. It just goes blurry.

iPhone 14 Pro doesn’t seem to have been tested much by Arlo.

Re: Incompatibility with iPhone 14 pro

ShayneS — Tue, 07 Nov 2023 04:59:30 GMT

@Flunkyfinger

Have you tried rebooting your phone or adding the camera with another handheld device?

Re: Incompatibility with iPhone 14 pro

rnk — Fri, 16 Feb 2024 21:34:19 GMT

I am having the same issue. I have spent days responding to tech support- supposedly the account/devices were in deceased spouse's name- need death cert, proof of purchase for devices, then new instructions but the same as before and STILL no connection. how do AI get past the iphone 14 issue? my other iphone worked just swell- so it has to be the 14 pro problem. Help--- i am ready to seek out another security syste.

Re: Incompatibility with iPhone 14 pro

ShayneS — Wed, 21 Feb 2024 00:05:04 GMT

@rnk

Can you provide more detail regarding the symptoms you are experiencing?

Are you trying to gain control of an account?

Re: Incompatibility with iPhone 14 pro

rnk — Wed, 21 Feb 2024 18:36:02 GMT

So I have an arlo base asz well as cameras and then also a "door" camera with voice. I am using an iphone 14 pro.

I recently moved from a house with a fiber connection and an iphone xr.

I now have a wireless company with 25mbps download and 10.05 mbps upload and upgraded to iphone 14 pro. I bought a new base.

Tried connecting device. I have turned off the base; connected ethernet, then power and turned on the base. Arlo searches and comes up with no device detected.

Arlo support said-- the account is in your husbands name ( but he is dead) so send us death certificate and serial numbers of all components and proof of my purchase. Still no device detected.

I have reset, turned off vpn, cellular, bluetooth and still no device detected. I tried the web browser, tuned off vpn and deleted old trusted devices. And started reset and connection process all over again. There is still no device connected.

I believe the problem is with arlo and the iphone 14 pro and perhaps the iphone is blocking the connection but I cannot figure it out.

thanks for you help

Re: Incompatibility with iPhone 14 pro

ShayneS — Wed, 21 Feb 2024 19:16:37 GMT

@rnk Do you have a case number you can provide?

Re: Incompatibility with iPhone 14 pro

rnk — Wed, 21 Feb 2024 19:43:23 GMT

43919808