topic Re: Shared Device Mode not Working in Arlo

Shared Device Mode not Working

BRiles — Sun, 18 Feb 2024 18:26:44 GMT

Recent app update removed ability to see mode (arm/disarm) on shared devices. This needs to be fixed ASAP.

App problem - can’t change modes

KiwiKiteboarder — Tue, 06 Feb 2024 08:40:32 GMT

My husband holds the Arlo account and has granted access to me. It worked fine for a while but then suddenly I was unable to change modes. I just get the whirly gig of death and nothing happens. My phone is running the latest iOS. I was hoping an App update would fix things but that was no help too. I am able to access and turn cameras on/off and can view the feeds that come through. I just can’t change the mode.

Re: App problem - can’t change modes

jguerdat — Tue, 06 Feb 2024 15:14:29 GMT

A few things to try:

1) Have hubby verify that your shared access account includes the optional access rights.

2) Reboot the phone and reinstall the app to get rid of any weirdness that may have popped up.

Re: App problem - can’t change modes

KiwiKiteboarder — Sun, 11 Feb 2024 08:27:46 GMT

Sorry I should have clarified, we had tried those strategies already 😟

Loss of mode controls

Bustersu24 — Fri, 16 Feb 2024 16:51:59 GMT

Don’t upgrade the IOS app to 4.12 (7365) dated Jan 31, 2024 😡. I lost the ability to change modes Arm Disarm and Custom modes on Shared Arlo hubs! Has anyone figured out if there is a fix yet?

Betreff: Loss of mode controls

Jhering — Fri, 16 Feb 2024 17:22:55 GMT

Same here. I did not find a solution. We have to wait for an update I guess.

Re: Loss of mode controls

JzCastle — Fri, 16 Feb 2024 19:20:03 GMT

I have a similar problem.

I am the admin and everything works as normal. I have shared user rights to my wife and her mode-page is empty, nothing shows in that page. She can see the cameras and view live feed but can't see / change any modes.

I have tried deleting, re-installing the app various ways but no help. I also deleted her access rights and added them again with no suceess.

Can't see mode option in my phone but I can in my computer

Bruno235 — Sat, 17 Feb 2024 05:10:15 GMT

I have 2 stations with 5 cameras in each and 2 email accounts (one per station). I have invited one account with the other with full access rights and all was working well.

All of the sudden I can see only the mode option in each account for the cameras in that station but not for the invited ones using my phone (iphone 14pro) but logging in with my computer (mac) I can see them both. In each account I can see both stations mode with the computer but with the phone only the one I'm logged in. I deleted the app reinstalled a few times but it doesn't work, Any ideas please!!! Many thanks in advance!

Shared user can’t change Mode in iPhone App

Dester68 — Sat, 17 Feb 2024 14:31:00 GMT

Hi, I‘m sharing access with my wife. Lately she can‘t have access to Modes button to arm or disarm our cameras, this on her iPhone 13 Pro Max with iOS 17.3.1. App version is 4.12.

She can do in her iPad, but not the iPhone. We have uninstalled and reinstalled the app, logged out, restarted the phone…all the typical troubleshooting dances.

Is this a known issue or are there any other recommendations we could follow? It’s quite annoying.

Re: Loss of mode controls

K120 — Sat, 17 Feb 2024 16:37:43 GMT

Same. I tried removing the app from my phone, restarting base station. Nothing has fixed it. Very frustrating that it’s been going on for a few days and there’s been no fix.

Cannot Access Modes

NathanBonn — Sat, 17 Feb 2024 18:07:52 GMT

Since the new update on the iPhone, I cannot access the Modes function. The main account user has allowed me main access but there still is no way to access Modes

Re: Shared user can’t change Mode in iPhone App

AndrewNZ — Sun, 18 Feb 2024 10:02:30 GMT

Hi, I have the same issue as you on an iPhone 14, with the same iOS and app versions. What we found is if you hold your finger on the app icon a menu pops up with options to arm all, disarm all, and schedule all devices. I hope that helps as a workaround until Arlo fixes the bug (which they had in previous versions).

Re: Shared Device Mode not Working

BRiles — Sun, 18 Feb 2024 18:29:00 GMT

It works fine on the web version so it is an app issue.

Re: Cannot Access Modes

Tpluscs — Sun, 18 Feb 2024 21:20:32 GMT

Same issue here on 6 iOS devices in the family. Please fix this error!

Re: Shared Device Mode not Working

Tpluscs — Sun, 18 Feb 2024 21:22:07 GMT

Exact same issue on several iOS devices within the family. Please fix this!

Re: Shared Device Mode not Working

QP3 — Sun, 18 Feb 2024 22:24:17 GMT

I have same issue with mode page of app being blank after installing 4.12 on my Apple devices, meaning I cannot arm or disarm cameras. Like many others I have tried all the suggested troubleshooting suggestions without success. Hopefully Arlo is aware of this issue and is working on rectifying asap😟

Re: Shared user can’t change Mode in iPhone App

Mikewlitt — Mon, 19 Feb 2024 01:33:52 GMT

Same problem here. The long press on the app works. But can’t do it within the app. This is a problem that happened about 6 months ago and they fixed it.

Re: Loss of mode controls

Ireland_userA — Mon, 19 Feb 2024 08:56:04 GMT

I have the same issue since the new upgrade. This has been going on for the last number of days - my wife has a blank mode screen so she can no longer arm/disarm the cameras from her account. Is there any sign of an update or fix for this?

Re: Loss of mode controls

Ireland_userA — Mon, 19 Feb 2024 08:57:52 GMT

I should also say we removed the app and reinstalled, recycled base station and all of the diagnostic steps we could think of to no avail. Is this down to a new version of the app requiring to be developed and rolled out to all users?

Re: Cannot Access Modes

CMerriman — Mon, 19 Feb 2024 14:32:55 GMT

I am experiencing the same glitch on the latest iOS version of the app. I tried uninstalling the app and reinstalling, but that did not fix the issue.

To clarify the actual issue, when you go to the Mode tab (between Library and Settings), the screen is just black. There is nowhere to tap to arm or disarm all the cameras. I am not the main account holder - the app on that device is not experiencing this glitch.

The developers need to get their **** together and fix this.