https://community.arlo.com/t5/Arlo/Retrieving-recordings-from-hub/m-p/1947040#M94031 <P>I keep getting this message when trying to access memory stick in my hub for a current video. I'm not enrolled in Arlo plans. Just trying to access one video from today but I keep getting an error that Arlo is working on it. Help! I've tried swapping USB memory.. No luck. Since I stopped paying for security plan, No support and non working system. Sucks</P> Wed, 14 Feb 2024 17:01:27 GMT jeperez1048 2024-02-14T17:01:27Z https://community.arlo.com/t5/Arlo/Retrieving-recordings-from-hub/m-p/1947040#M94031 <P>I keep getting this message when trying to access memory stick in my hub for a current video. I'm not enrolled in Arlo plans. Just trying to access one video from today but I keep getting an error that Arlo is working on it. Help! I've tried swapping USB memory.. No luck. Since I stopped paying for security plan, No support and non working system. Sucks</P> Wed, 14 Feb 2024 17:01:27 GMT https://community.arlo.com/t5/Arlo/Retrieving-recordings-from-hub/m-p/1947040#M94031 jeperez1048 2024-02-14T17:01:27Z https://community.arlo.com/t5/Arlo/Retrieving-recordings-from-hub/m-p/1947137#M94032 <P>What base or hub are you using? Only the VMB4540 and 5000 SmartHubs support using the app to view local recordings - any others require that you safely eject the drive for viewing on a computer. Have you done that?</P> <P>&nbsp;</P> <P>Also, none of the VMB3xxx bases support local recordings so knowing specifically what your base or hub is would be important. Look at the bottom for a label that shows VMBxxxx.</P> Thu, 15 Feb 2024 15:16:36 GMT https://community.arlo.com/t5/Arlo/Retrieving-recordings-from-hub/m-p/1947137#M94032 jguerdat 2024-02-15T15:16:36Z