topic Re: How to identify Arlo Camera Model without opening battery compartment in Arlo

How to identify Arlo Camera Model without opening battery compartment

Drsiu — Thu, 08 Feb 2024 18:59:09 GMT

I have several Arlo cameras and have not touched them in several years. I show that one of the camera's went off-line as the batter level is too low. I have the cameras all connected to AC power. This camera is mounted high on the side of my house, so it's rather difficult to open it up and check the model number. I went into settings on the dashboard and it shows hardware as H3 and the serial number is . Are you able to tell me the model number and provide me a link to replace the battery. I suspect that the battery may not be holding a charge anymore. Thanks!

Re: How to identify Arlo Camera Model without opening battery compartment

DannyBearAgain — Thu, 08 Feb 2024 05:41:14 GMT

If the camera is still online or in your account you should be able to access the model details by selecting the app settings page/support/the camera and scroll down to the bottom.

Re: How to identify Arlo Camera Model without opening battery compartment

ShayneS — Thu, 08 Feb 2024 18:58:55 GMT

HI @Drsiu

This device is an Arlo Pro 2.