topic Re: Add family to smarthub VMB5000 in Arlo

Add family to smarthub VMB5000

RedWineHaze — Sun, 21 Jan 2024 18:04:36 GMT

How can I add family to my account. I am using a hub VMB5000 including Pro4XL cameras.

I know that you can invite etc etc… But its not working and I was wondering if that has something to do with the smarthub.

Thank you!

Re: Add family to smarthub VMB5000

StephenB — Sun, 21 Jan 2024 19:29:34 GMT

@RedWineHaze wrote:

How can I add family to my account. I am using a hub VMB5000 including Pro4XL cameras.

I know that you can invite etc etc… But its not working and I was wondering if that has something to do with the smarthub.

Does your app show "Library"? Or does it show "Feed" and "Dashboard" instead?

What does the app show for your family?

Also, are you seeing the invites as "accepted" in your account? Or are they stuck on "pending"?

Re: Add family to smarthub VMB5000

RedWineHaze — Sun, 21 Jan 2024 19:52:40 GMT

Hi,

The app shows Dashboard and Feed. And the invites are in pending.

Re: Add family to smarthub VMB5000

StephenB — Mon, 22 Jan 2024 01:04:39 GMT

@RedWineHaze wrote:

And the invites are in pending.

Have them accept the invites on a PC - that often works when doing this on the phone fails.

They first click on "create account" in the invite. That will open the browser to my.arlo.com. From there they just log in - no need to create a new account. They do need to complete the 2 factor authentication process.

Re: Add family to smarthub VMB5000

RedWineHaze — Mon, 22 Jan 2024 11:05:48 GMT

Hi StephenB,

Thank you very much for your help.

Best regards,