topic Re: VMB5000r4 firmware update not available in Arlo

VMB5000r4 firmware update not available

domone — Thu, 18 Jan 2024 13:59:40 GMT

My base station is stuck on firmware 1.21.1.0_1431_9611cf3 and when you go into the settings to check the firmware it says "no updates available." According to the firmware releases, I should have 1.23.0.0_1520_b69eb19 available to me but it's not. I had to factory reset my base station in order for it to see any of the cameras I wanted to link locally, not sure if that has anything to do with it.

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/td-p/1920885

Re: VMB5000r4 firmware update not available

BrookeN — Fri, 19 Jan 2024 18:50:19 GMT

Can you see if following these helps you get the firmware:

https://kb.arlo.com/4736/How-do-I-update-my-Arlo-firmware-manually

Re: VMB5000r4 firmware update not available

domone — Fri, 19 Jan 2024 23:34:09 GMT

Unfortunately none of these work for me. The firmware update is not available when trying on the web or the app.

Re: VMB5000r4 firmware update not available

Olli25 — Mon, 22 Jan 2024 20:34:02 GMT

same here…3x Ultra 2 and VMB5000 stuck on the .52 / .1431 firmware - no chance…don‘t like to reset anything. I read in previous posts, that you are able to start updates remotely?

Re: VMB5000r4 firmware update not available

BrookeN — Tue, 23 Jan 2024 16:41:36 GMT

You should now have the update, can you please verify and let me know.

Re: VMB5000r4 firmware update not available

Olli25 — Tue, 23 Jan 2024 19:35:24 GMT

👍 yes firmware is up-to-date now

thanks a lot!

Re: VMB5000r4 firmware update not available

Edinburgh_lad1 — Tue, 23 Jan 2024 22:24:51 GMT

Hi

Mine isn't updating either. Would you please push an update for me, too?

Thank you.

Re: VMB5000r4 firmware update not available

BrookeN — Wed, 24 Jan 2024 21:16:30 GMT

You should now be able to see the update,

Re: VMB5000r4 firmware update not available

domone — Fri, 26 Jan 2024 09:59:48 GMT

Thank you, that worked perfectly. It's up to date now

Re: VMB5000r4 firmware update not available

jguerdat — Fri, 26 Jan 2024 13:58:01 GMT

@BrookeN , guess I need that push, too, since mine is on the old firmware. Thanks.

Re: VMB5000r4 firmware update not available

BrookeN — Fri, 26 Jan 2024 18:09:22 GMT

@jguerdat let me look at this and get back to you later today.

Re: VMB5000r4 firmware update not available

ajhdelta — Sat, 27 Jan 2024 01:37:33 GMT

Hi, I have the same issue, are you able to please push this to my VMB5000r4 as well?

Re: VMB5000r4 firmware update not available

BrookeN — Tue, 30 Jan 2024 15:14:48 GMT

The firmware is still rolling out and will be completed soon. You will be able to update at that time.

Re: VMB5000r4 firmware update not available

mrod817 — Wed, 21 Feb 2024 21:43:00 GMT

Unfortunately, none of the steps provided work for me. The firmware update is not available when trying on the web or the app. My VMB5000r4 is stuck at firmware 1.21.1.0. Can you please assist me? Thank you

Re: VMB5000r4 firmware update not available

markos11 — Thu, 22 Feb 2024 05:59:39 GMT

Same here, please push newest firmware to my two ultra 2's and vmb5000 please. 2.5 months to roll out firmware? Tried manual update "no update available" tried remove/add a camera - no update.

Re: VMB5000r4 firmware update not available

BrookeN — Mon, 26 Feb 2024 15:57:48 GMT

The firmware is still rolling out and will be completed soon. You will be able to update at that time.

Re: VMB5000r4 firmware update not available

markos11 — Fri, 01 Mar 2024 06:27:57 GMT

When? 2025? 2026?

Re: VMB5000r4 firmware update not available

lkwschneider136 — Sat, 02 Mar 2024 12:25:06 GMT

My device is also stuck. Please help to update. Thanks.

Re: VMB5000r4 firmware update not available

BrookeN — Mon, 04 Mar 2024 15:42:33 GMT

Currently there is no ETA when the update will be available on all devices. However, it should be completed within the near future.

Re: VMB5000r4 firmware update not available

Szp67 — Tue, 19 Mar 2024 17:17:55 GMT

Still cannot get the firmware update to version 1.23. I still have the 1.21 on both my hubs, VMB4540r3 and VMB4000. Can you please push it to me?