topic Re: Unable to view live video in full screen mode in Arlo Mobile App. in Arlo

Unable to view live video in full screen mode in Arlo Mobile App.

Jmason1207 — Sun, 10 Dec 2023 21:49:59 GMT

I'm running Arlo app ver. 4.10.5_28616 on a Pixel 7 Pro with Android 14. Whenever I click the expand arrows to view live video in landscape mode, it rotates the screen to landscape, stops live video and then rotates back to portrait. I have cleared the app cache and storage; uninstalled/reinstalled; removed all my cameras and reconnected them. Nothing is working. I can't figure out if this an app issue or OS issue.

Here is what it looks like: https://photos.app.goo.gl/Hu7imNTQA8ZVvwyD6

Re: Unable to view live video in full screen mode in Arlo Mobile App.

jguerdat — Mon, 11 Dec 2023 14:33:23 GMT

It may be a Pixel 7 issue (not sure if you're the same person I've responded to before but a similar problem was posted a couple of days ago). Is the phone in landscape mode when you select the arrows to expand the view?

Re: Unable to view live video in full screen mode in Arlo Mobile App.

ShayneS — Fri, 19 Jan 2024 22:16:59 GMT

@Jmason1207 Can you update to the latest version of Android 4.11.1 and test again.