topic Re: My original Arlo Hub was hit by lightning. So we replaced it and when we did it wouldnt advance in Arlo

My original Arlo Hub was hit by lightning. So we replaced it and when we did it wouldnt advance to c

Hubarlo — Sun, 31 Dec 2023 17:35:18 GMT

My Hub was hit by lightning. When we replaced it it would never advance to continue on the add Hub page.

Of course I deleted the App and also went as far as setting up a new account to no avail. How big of a hole did I dig myself into, or is it a token thing. Yes same account on this device. Both old and new account will not let me advance at this point and everything suggested has been done.

Re: My original Arlo Hub was hit by lightning. So we replaced it and when we did it wouldnt advance

StephenB — Sun, 31 Dec 2023 17:50:39 GMT

@Hubarlo wrote:

My Hub was hit by lightning. When we replaced it it would never advance to continue on the add Hub page.

Of course I deleted the App and also went as far as setting up a new account to no avail.

Are you talking about on-boarding the hub to your Arlo account? Or are you talking by adding homekit???

What model hub is the replacement? (There should be a VMBxxxx label on it).

Did you purchase the replacement new? Or is it used?

Re: My original Arlo Hub was hit by lightning. So we replaced it and when we did it wouldnt advance

Hubarlo — Tue, 16 Jan 2024 23:01:30 GMT

When setting up the new hub it gets to a point and it won't let me activate the continue button

Re: My original Arlo Hub was hit by lightning. So we replaced it and when we did it wouldnt advance

StephenB — Wed, 17 Jan 2024 12:45:21 GMT

@Hubarlo wrote:

When setting up the new hub it gets to a point and it won't let me activate the continue button

So you mean adding it to your account???

Did you try the paperclip reset?