topic Re: All-In-One Sensor Adhesive in Arlo

All-In-One Sensor Adhesive

RadMug — Fri, 05 Jan 2024 23:35:10 GMT

I'm currently installing the Arlo Home Security System and I'm having issues with the sensor adhesive used to mount the sensor to the wall. The adhesive strip doesn't seem very sticky and one sensor has already fallen. It's possible the adhesive is old and unfortunately the company does not sell replacement adhesive strips. Has anyone else experienced this issue? Does anyone have a recommendation as a replacement? I'm considering trying industrial strength velcrose, but would appreciate any suggestions. Thanks!

Re: All-In-One Sensor Adhesive

ShayneS — Mon, 08 Jan 2024 23:42:57 GMT

Hi @RadMug

Thank you for the feedback. If you like to contact support regarding this, we should be able to send a replacement unit as a whole. If you would like a quicker resolution, you can definitely find any two sided adhesive, 3m has a few options or a velcro adhesive should work too. Be mindful that the sensor has to align with the second piece/magnet as well so variances in thickness may be an issue if too far apart during installation.

Hopefully that helps : )

Re: All-In-One Sensor Adhesive

RadMug — Tue, 09 Jan 2024 23:50:22 GMT

Hi Shayne,

Thanks for getting back to me. I did contact support and they are sending me out a new sensor. But it is good to have a work around for the future as you never know when it will be needed.

If I'm understanding the use of the magnet it is only needed when installing on windows and doors to enable the open/close feature, is that correct?

Re: All-In-One Sensor Adhesive

ShayneS — Wed, 10 Jan 2024 00:33:53 GMT

@RadMug

That would be correct