topic Re: Arlo App Not Working on Iphone in Arlo

Arlo App Not Working on Iphone

ArloHuluDisney — Wed, 01 Feb 2023 21:29:32 GMT

Arlo App is not working on Iphone

Already have most recent update on Iphone 12

Deleted and Reinstalled Arlo App

When I go to App it only shows the House with the circle and does not have a Log In or Create Account Option.

Re: Arlo App Not Working on Iphone

Baza1 — Thu, 02 Feb 2023 07:44:48 GMT

I too have the same problem. It started yesterday. Can open on my iPad but not iPhone. Just blue screen with the house. Any help would be appreciated

Re: Arlo App Not Working on Iphone

Ptah3145 — Fri, 03 Feb 2023 15:49:50 GMT

Mine stopped working today!!! Tried update,deleted app & reset the base. No luck. Works on IPad but not iPhone.

Re: Arlo App Not Working on Iphone

Baza1 — Fri, 03 Feb 2023 16:08:08 GMT

I contacted Arlo they advised they are aware of problem. It’s from their update. Mine has now started working about 2 hrs ago.

hope you get yours up and running

Re: Arlo App Not Working on Iphone

ShayneS — Fri, 03 Feb 2023 20:03:03 GMT

Can you provide a screenshot of the error message/login screen?

Re: Arlo App Not Working on Iphone

Baza1 — Fri, 03 Feb 2023 20:44:50 GMT

Telephone call

Re: Arlo App Not Working on Iphone

Ptah3145 — Sat, 04 Feb 2023 03:07:53 GMT

Here’s the screenshot

Re: Arlo App Not Working on Iphone

CB69 — Sat, 04 Feb 2023 17:40:34 GMT

I have the same issue - I cannot access the Arlo Secure app. All it says is “unknown error”. This is BS - my cameras are now effectively useless without being able to access the app. And your support center won’t help as I am not on a subscription plan. When will this be fixed!?

Re: Arlo App Not Working on Iphone

Dualey — Sat, 04 Feb 2023 19:02:01 GMT

Sign in on the web version, and change the two step verification to email address, the SMS option is not working. I solved this bug on this way to can use on my Iphone. I hope thats works for you

Re: Arlo App Not Working on Iphone

Dualey — Sat, 04 Feb 2023 19:03:30 GMT

Sign in on the web version, and change the two step verification to email address, the SMS option is not working. I solved this bug on this way to can use on my Iphone. I hope thats works for you

Re: Arlo App Not Working on Iphone

CB69 — Sun, 05 Feb 2023 09:18:48 GMT

It worked, amazing! That’s a ton!

Re: Arlo App Not Working on Iphone

Ptah3145 — Sun, 05 Feb 2023 14:36:51 GMT

CB69 had a different problem than I have. They had Triangle,I have House in circle in center of blank dark blue screen

Re: Arlo App Not Working on Iphone

Dualey — Sun, 05 Feb 2023 18:05:21 GMT

Yes, I had the same problem that you, and I solved changing the two step verification to email on my profile from my computer.

Re: Arlo App Not Working on Iphone

Rasp — Wed, 05 Apr 2023 17:38:04 GMT

Re: Arlo App Not Working on Iphone

NicoleJ — Wed, 05 Apr 2023 22:37:01 GMT

Having the same issue today. No error, the app won’t load. I’m ios 16.4 on iPhone 14. Deleted the Arlo app and redownloaded with no luck.

Re: Arlo App Not Working on Iphone

Dualey — Wed, 05 Apr 2023 22:40:56 GMT

Sign in on the web version on your computer, change the two step verification to email address, the SMS option is not working. I solved this bug on this way to can use on my Iphone. I hope thats works for you

Re: Arlo App Not Working on Iphone

NicoleJ — Wed, 05 Apr 2023 23:01:25 GMT

Unfortunately this did not work for me. The app just launches with the same screen and never prompts me to log on.

Re: Arlo App Not Working on Iphone

Ptah3145 — Thu, 06 Apr 2023 01:32:46 GMT

I too had this problem & had to log in to account on a different device. I used an iPad. Then I could change my preferences. Now works again on my iPhone.

Re: Arlo App Not Working on Iphone

NicoleJ — Thu, 06 Apr 2023 01:44:38 GMT

I tried logging on from my iPad and acceding the cameras from there but it did not do anything (i assume it’s trying to interface with the app like my phone does but i don’t have the app on my iPad). I was able to change the 2 factor auth from SMS to email but the app is still just stuck in the launch screen. I will try to log on later on my computer like others have suggested but I’m. It sure that will fix anything since the issue seems to be with the app.

Re: Arlo App Not Working on Iphone

Sparrow32 — Mon, 10 Apr 2023 07:45:33 GMT

What exactly did you change your preferences to to allow the iPhone app to start working again? Mine has not been working for around a week.

The support team have so far told me to follow these steps (which haven’t worked for me):

1) Go to iPhone Settings > General > iPhone Storage

2) Use search button in top right to find Arlo Secure

3) Press Offload App first

4) Press Delete App

5) Reinstall app

I think the problem is that when you re-download an app from the App Store it shows an iCloud icon instead of ‘Get’ so it’s re-downloading all the data it previously contained, rather than completely rebooting the app from scratch.. but what do I know, I’m not an app developer!