topic Motion not recording to Cloud in Arlo

Motion not recording to Cloud

sbtyper — Tue, 27 Sep 2016 22:42:06 GMT

I seem to be having a problem. There is one camera that sees the motion but it does not record the video. I already rebooted the base station and re-synced the camera. I cant figure it out. Is there a reason why a video wont record to the cloud? There was someone who rang our doorbell and i have a camera in the front door and it picked up motion but did not record the video.

If anybody can help me out that would be great.

Thanks.

Re: Motion not recording to Cloud

jguerdat — Wed, 22 Jun 2016 12:48:05 GMT

Do you have a second camera that you can swap positions with? If the problem stays with the camera, open a trouble ticket. Might be a bum camera.

Re: Motion not recording to Cloud

Davidminterstel — Mon, 07 Nov 2016 10:53:29 GMT

Hi did you find out what the issue was

sbtyper wrote:
I seem to be having a problem. There is one camera that sees the motion but it does not record the video. I already rebooted the base station and re-synced the camera. I cant figure it out. Is there a reason why a video wont record to the cloud? There was someone who rang our doorbell and i have a camera in the front door and it picked up motion but did not record the video.

If anybody can help me out that would be great.

Thanks.