topic Re: Cannot log in to arlo website in Arlo

Cannot log in to arlo website

Joe_Wi — Mon, 01 Jan 2024 21:58:53 GMT

I cannot login to the arlo site. This started a few days ago. I get the following error in my browsers:

"Secure Connection Failed

An error occurred during a connection to arlo.netgear.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP"

Anyone been able to fix this?

TIA

Re: Cannot log in to arlo website

StephenB — Tue, 02 Jan 2024 00:51:08 GMT

@Joe_Wi wrote:

I cannot login to the arlo site. This started a few days ago. I get the following error in my browsers:

"Secure Connection Failed

An error occurred during a connection to arlo.netgear.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP"

Use my.arlo.com.

arlo.netgear.com is left over from the period when Netgear owned Arlo. That ended in 2018.

Re: Cannot log in to arlo website

greenweenie — Tue, 02 Jan 2024 17:18:19 GMT

The request still "times out" using arlo.com - tried 3 different browsers

Re: Cannot log in to arlo website

dsfenton — Tue, 02 Jan 2024 22:00:14 GMT

Same problem. Android phone app works but website doesn't.

Re: Cannot log in to arlo website

greenweenie — Tue, 02 Jan 2024 22:08:21 GMT

Seems like it's been fixed - I can now login after 3 days
https://my.arlo.com/#/login

Re: Cannot log in to arlo website

siren — Wed, 17 Jan 2024 19:55:18 GMT

I have tried my.arlo.com and keep getting "The request timed out." no matter what web browser I use.

Re: Cannot log in to arlo website

StephenB — Wed, 17 Jan 2024 21:16:09 GMT

@siren wrote:

I have tried my.arlo.com and keep getting "The request timed out." no matter what web browser I use.

Is this during the 2 factor authentication? Or are you not getting that far?

Re: Cannot log in to arlo website

siren — Wed, 17 Jan 2024 21:35:28 GMT

I'm not getting that far. I don't know if there has been an update server side recently because I USE to be able to login, request a code for 2FA.

Re: Cannot log in to arlo website

StephenB — Thu, 18 Jan 2024 01:01:22 GMT

@siren wrote:

I'm not getting that far. I don't know if there has been an update server side recently because I USE to be able to login, request a code for 2FA.

FWIW, I can log in - just confirmed that using Chrome.

Did you try the usual step of clearing the browser cache? And/or opening an incognito window, and see if you can log in from that?