topic Re: Available Geofence Devices, add back in in Arlo

Available Geofence Devices, add back in

Amop33 — Sat, 18 Nov 2023 23:44:52 GMT

You can remove unused devices under Settings > Data Privacy > Account > Available Geofence Devices

I was finally able to remove the years worth of devices and iPhone upgrades. I removed them all! Now, how can you add a single device back in to the list of Available Geofence Devices?

Re: Available Geofence Devices, add back in

BrookeN — Mon, 20 Nov 2023 21:17:13 GMT

Follow these steps:

Log in to the Arlo Secure App on your mobile device.

Tap Mode in the navigation menu.
Tap your Arlo device, and tap the pencil next to Geofencing.
Tap Enabled Devices.
The Enabled Device screen displays a list of geofencing enabled mobile devices.
Tap the mobile devices that you want to enable for geofencing.
A check mark appears next to the device name when geofencing is enabled.
Tap Done. (Optional) To disable geofencing, tap the mobile device again.
The check mark disappears when geofencing disabled.

Re: Available Geofence Devices, add back in

jp2886 — Tue, 05 Dec 2023 07:13:11 GMT

Sorry I'm also suffering from this issue where I am unable to add any of my devices to be used for geofencing, and I don't see the options you listed from the Arlo Secure App.

I believe there is no longer Geofencing options on Devices, rather Geofencing is part of Automations.

Current Configuration:

iOS Arlo Secure App v 4.11 (7231)
iPhone 14 Pro , iOS v17.2
- Removed all devices from Trusted Devices.
- Logged out all active Arlo Sessions
- Restarted devices

Now there is no way to trigger registration of new devices. Is there an updated step for remedying this on the current Arlo Secure v 4.11 (7231) for iOS 17.2?

Re: Available Geofence Devices, add back in

BrookeN — Thu, 07 Dec 2023 16:36:19 GMT

Did you try these steps to see if you are able to add the device?

Log in to the Arlo Secure App on your mobile device.

Tap Mode in the navigation menu.
Tap your Arlo device, and tap the pencil next to Geofencing.
Tap Enabled Devices.
The Enabled Device screen displays a list of geofencing enabled mobile devices.
Tap the mobile devices that you want to enable for geofencing.
A check mark appears next to the device name when geofencing is enabled.
Tap Done. (Optional) To disable geofencing, tap the mobile device again.
The check mark disappears when geofencing disabled.

Re: Available Geofence Devices, add back in

jp2886 — Thu, 07 Dec 2023 17:45:10 GMT

@BrookeN As mentioned iOS Arlo Secure v 4.11 (7231) no longer supports those support instructions as Geofencing has been moved to Routines/ Automations instead of Mode/Device.

please advise on new steps with app that had a feed / routines feature set.

Re: Available Geofence Devices, add back in

BrookeN — Thu, 07 Dec 2023 18:42:08 GMT

In the new user interface it is now automations. Here is the article on how to set it up. If you have any questions, let me know.

https://kb.arlo.com/000062822/What-are-Arrive-Leave-Automations-and-how-do-I-set-it-up-for-my-Arlo-system

Re: Available Geofence Devices, add back in

jp2886 — Thu, 07 Dec 2023 18:59:23 GMT

Hi @BrookeN ,

Thank you for the documentation I've gone through the setup as outlined in the article you linked , however the original issue remains in that when adding a Arrive/Leave automation.

how can you add a single device back in to the list of Available Geofence Devices? - @Amop33

https://kb.arlo.com/000062822/What-are-Arrive-Leave-Automations-and-how-do-I-set-it-up-for-my-Arlo-system

When attempting to add the Arrive Automation.

Open the Routines View
Switch to Automations Tab
Click the + icon to add a new automation
Select Arrive / Leave
Under "Select Arrive Or Leave" , identify a Device (Person) as a geofenced trigger
HERE IS WHERE THE BUG IS

Before you link the "Why isn't the Geofencing mode working? or Why isn't my Arrive/Leave Automation working? guides, I've already gone through both ensured all settings are appropriate for my device, and still continue to experience the issue.

Do you know if there is a guide, bug, or resolution to adding a new device / current device to the No Devices view?

Re: Available Geofence Devices, add back in

BrookeN — Thu, 07 Dec 2023 19:02:32 GMT

Try uninstalling the app and reinstalling it. From the library it will say delete app if it says remove app it is the wrong spot. Once it is deleted add it back on from the App Store and see if that shows your devices.

Re: Available Geofence Devices, add back in

jp2886 — Thu, 07 Dec 2023 21:45:59 GMT

I have now tried to delete (completely not just from the home screen) the Arlo Secure app, reboot, wait, log out of all other devices, re-install and try again

...and still the issue remains

Re: Available Geofence Devices, add back in

BrookeN — Tue, 12 Dec 2023 16:20:05 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue. Support is open 7 days a week from 6 am ~ 6pm PT.

Re: Available Geofence Devices, add back in

Nabbie — Wed, 13 Dec 2023 17:33:15 GMT

I have the exact same question and like you, been searching for a while. Did you ever get an answer?

Re: Available Geofence Devices, add back in

BrookeN — Mon, 18 Dec 2023 16:24:49 GMT

Re: Available Geofence Devices, add back in

jp2886 — Mon, 18 Dec 2023 23:36:50 GMT

after calling support, I did yet to receive any suitable answers that solved the issue. ~~Am waiting on them opening a support request so I can link this thread.~~ Support Request: 43835848 remains open.

Things that I have done:

Delete App from iPhone
Go onto My Arlo Web Portal
In Settings, Account, 2 Step Verification: Delete all Trusted Devices
In Settings, Privacy Center, Account, Available Geofence Devices: Delete All Geofencing Devices
Re-Install Arlo Secure App on iOS Device on iPhone & iPad
In Settings, Account, 2 Step Verification: Trust this Device
Verify on 'My Arlo Web Portal' that iPhone is is under Trusted Device
Still see "No Devices." from the Routines / Automation / When Anyone Arrives List.

Re: Available Geofence Devices, add back in

Retired_Member — Sat, 30 Dec 2023 12:09:45 GMT

You are not listening. The steps you describe pertain to the old app yet you have repeated yourself. Listen to the customer. It is clear what this person needs and I also have the same problem. We need instructions for the NEW app.

Re: Available Geofence Devices, add back in

Retired_Member — Sat, 30 Dec 2023 12:14:40 GMT

I know from my own trial and error, the only way you will resolve this is by deleting your Arlo account and starting again with a new account. The phones will then appear as they should. I did this and the phones became available for GF again. However, I was unable to resolve the issue of duplicate phones appearing in the GF list. When the duplicate phone appears it breaks GF. I currently have a support request ongoing for this but getting nowhere.