topic Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica in Arlo

URGETN! Need to contact customer service to update my new email so I can receive a push notification

Li9 — Tue, 26 Dec 2023 19:16:41 GMT

Need to contact customer service to update my new email so I can receive a push notification.

Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica

StephenB — Tue, 26 Dec 2023 21:27:25 GMT

@Li9 wrote:

Need to contact customer service to update my new email so I can receive a push notification.

Your email doesn't have anything to do with your ability to receive push notifications.

But you can change your account email yourself.

https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica

Li9 — Tue, 26 Dec 2023 22:45:29 GMT

I can't log into my account because my old email address is deactivated and all devices for a push notification are no longer in my possession. So, yes, I need to speak to the customer service to update my email address.

Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica

StephenB — Tue, 26 Dec 2023 23:32:28 GMT

@Li9 wrote:

I can't log into my account because my old email address is deactivated and all devices for a push notification are no longer in my possession. So, yes, I need to speak to the customer service to update my email address.

I'm tagging the mods ( @JamesC , @BrookeN , and @ShayneS ) so they can assist.

After you resolve the problem, I suggest that you add SMS (text) as a verification option.

Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica

Li9 — Wed, 27 Dec 2023 00:00:25 GMT

Thank you

Re: URGETN! Need to contact customer service to update my new email so I can receive a push notifica

JamesC — Thu, 28 Dec 2023 20:17:21 GMT

Li9,

I've opened and escalated a ticket detailing the concerns mentioned here. An agent will reach out to you with more information as soon as possible.

JamesC