topic Re: Library in SmartHub VMB5000 in Arlo

Library in SmartHub VMB5000

KamBCUser — Fri, 22 Dec 2023 23:04:00 GMT

Cameras are recording locally to the SmartHub, and the app on iPhone gives access to the local recordings, in the library but I cannot get access to the local recordings by signing in on the the computer through the Web Portal. The SmartHub is there, and the settings are correct to record locally, but the library is shown there as being empty. What am I missing to set up the web portal to show the local recordings?

THanks!

Re: Library in SmartHub VMB5000

DannyBearAgain — Sat, 23 Dec 2023 00:35:21 GMT

Direct access to the backup storage is only via the arlo mobile app, not a feature of the arlo website login.

Re: Library in SmartHub VMB5000

KamBCUser — Sat, 23 Dec 2023 01:46:41 GMT

Thanks for your reply.

This is strange. There would seem to be no apparent reason why this should be so.

Re: Library in SmartHub VMB5000

DannyBearAgain — Sat, 23 Dec 2023 03:42:30 GMT

As a guess, having access to your local backup recordings from a web browser places an additional risk from hackers.

And the lack of sharing access for friends using the app is likely the same.

I have read that the backup recordings access was meant for users in regions which didn’t have arlo cloud services.

Arlo encouragement to use the cloud storage service is tainted with the subscription plan requirements unfortunately. You would think that arlo would grace you with 24hr storage capacity as a basic feature.

Re: Library in SmartHub VMB5000

StephenB — Sat, 23 Dec 2023 14:11:25 GMT

@KamBCUser wrote:

This is strange. There would seem to be no apparent reason why this should be so.

IMO this is one of several limitations that are intended to get people to subscribe.