topic Add Button greyed out when attempting to Grant Access in Arlo

Add Button greyed out when attempting to Grant Access

kevinxle — Thu, 21 Dec 2023 03:57:27 GMT

attempting to grant access to another account in the family. the “add” button on the top right is greyed out and cannot be clicked, so I cannot invite anyone as a friend.

Have attempted on ios and on desktop (my.arlo.com) and both have the same issue with the greyed out, unclickable “add” button.

iOS app (Arlo Secure: Home Security) is updated to the most recent version as of 12/20/23 - version 4.11.1

Re: Add Button greyed out when attempting to Grant Access

kevinxle — Thu, 21 Dec 2023 04:01:57 GMT

additional information:

https://community.arlo.com/t5/Arlo/Unable-to-add-friend/td-p/1915579

same issue replicated in this post.

grant access tab itself is clickable and showing.

UI is the "Library" UI

the "add" button is neither a button nor a link and cannot be clicked.

Re: Add Button greyed out when attempting to Grant Access

kevinxle — Thu, 21 Dec 2023 04:03:51 GMT

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

Re: Add Button greyed out when attempting to Grant Access

StephenB — Thu, 21 Dec 2023 11:47:42 GMT

@kevinxle wrote:

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

Are you certain you are using the primary account (the one to which the cameras were installed)?

Your symptoms sound like you might be trying to share from a "friend" account.