topic Re: Camera records in pink in Arlo

Camera records in pink

emmie452 — Tue, 27 Sep 2016 22:43:17 GMT

One of our cameras is recording in pink. Once in a while it will go back to normal, but not for long. I've tried the opening and closing battery door and resetting, works temporarily but goes back to pink.

Re: Camera records in pink

Bearscreek — Sat, 18 Jun 2016 23:46:31 GMT

I had that happen to 2 cameras within 3 or 4 days of each other. Netgear support was really good with replacing them, but I had to pay shipping to them, which isn't unusual, but with something this expensive I felt it was necessary to insure them, which added to the cost. Since I had already sent the first one in when the second one went out, I had 2 separate shipments. NG was very fast with replacements, though.

Re: Camera records in pink

JamesC — Mon, 20 Jun 2016 15:44:27 GMT

emmie452,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC