topic Re: Arlo Pro in Arlo

Arlo Pro

peribit — Thu, 30 Nov 2023 13:35:45 GMT

The camera shows the last capture. Does anyone know where the capture is saved and how to get a picture of it?

Re: Arlo Pro

jguerdat — Thu, 30 Nov 2023 14:14:14 GMT

Normally it would be found in the Library. Are you missing videos but still getting notifications?

Re: Arlo Pro

peribit — Thu, 30 Nov 2023 14:32:41 GMT

There was no video. It was just the camera picture that I see when I open the Arlo app. The picture must be stored somewhere?

Re: Arlo Pro

jguerdat — Thu, 30 Nov 2023 14:37:09 GMT

The thumbnail for the camera has to be stored in your account on the servers since the app wouldn't know about it until opened again.

Re: Arlo Pro

peribit — Thu, 30 Nov 2023 17:00:09 GMT

How do you get a copy of this?

Re: Arlo Pro

BrookeN — Fri, 01 Dec 2023 19:11:02 GMT

Thumbnails are stored in the cloud. You need an active subscription to view these.

Re: Arlo Pro

peribit — Fri, 01 Dec 2023 21:19:41 GMT

Thanks I will give it a try.

Re: Arlo Pro

peribit — Sun, 03 Dec 2023 12:01:43 GMT

I still cannot find it in the library. it only stores the video. I can see the picture on the camera. It has to be stored somewhere??

Re: Arlo Pro

StephenB — Sun, 03 Dec 2023 12:26:41 GMT

@peribit wrote:

I still cannot find it in the library. it only stores the video. I can see the picture on the camera. It has to be stored somewhere??

It sounds like you are talking about the image shown on the camera icon on the devices page???

The simplest thing to do is take a screenshot of it.

Re: Arlo Pro

peribit — Sun, 03 Dec 2023 17:48:19 GMT

It is the image on the camera when I open the App. before I hit the live view button. That image has to be stored somewhere for that to show on the App?? If I hit the play button, it will change to the current live view.

Re: Arlo Pro

StephenB — Sun, 03 Dec 2023 18:32:09 GMT

@peribit wrote:

That image has to be stored somewhere for that to show on the App??

Yes, but not in the library. I don't know of any way to download it. So taking a screenshot is likely the best you can do.

Re: Arlo Pro

peribit — Sun, 03 Dec 2023 19:20:29 GMT

Thanks. I was hoping I can get a better picture.