topic Re: Animated Preview is no longer available after updating IOS to version 16.6. in Arlo

Animated Preview is no longer available after updating IOS to version 16.6.

chloeydoughy — Tue, 15 Aug 2023 21:29:31 GMT

Hi community and Arlo Support, the Animated Preview is no longer available after updating IOS to version 16.6. I see this has been an issue in the past. I have many Arlo devices: floodlight, doorbell, ultras, and essential XL. Please help! Thanks 🙂

Re: Animated Preview is no longer available after updating IOS to version 16.6.

ShayneS — Thu, 17 Aug 2023 20:47:41 GMT

Hi @chloeydoughy

Do you have an active Arlo Secure subscription?

Re: Animated Preview is no longer available after updating IOS to version 16.6.

ShayneS — Thu, 17 Aug 2023 21:01:52 GMT

Can you make sure your Admin account has the animated preview option checked as well Unser Smart Notifications section.

Re: Animated Preview is no longer available after updating IOS to version 16.6.

Malcolm65 — Fri, 24 Nov 2023 21:18:10 GMT

Sorry for hjjacking your post but mine is doing the same and yes I have account fully paid but no animated preview any more. Not one link replies to how to fix it , all notifications are turned on but still taking my money

Re: Animated Preview is no longer available after updating IOS to version 16.6.

ShayneS — Tue, 28 Nov 2023 17:39:24 GMT

Hi @Malcolm65

Do you have the feature enabled under the Smart Notifications? Which version of the Arlo app are you using?

Re: Animated Preview is no longer available after updating IOS to version 16.6.

RMcDaniel26 — Tue, 05 Dec 2023 12:39:45 GMT

I am having the same issue, animated preview no longer works on my phone. I am using an iPhone running iOS 17.1.2. It worked fine up until a few weeks ago, maybe coinciding with a recent iOS update?

Re: Animated Preview is no longer available after updating IOS to version 16.6.

ShayneS — Thu, 07 Dec 2023 22:39:00 GMT

@RMcDaniel26

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Animated Preview is no longer available after updating IOS to version 16.6.

RMcDaniel26 — Fri, 08 Dec 2023 09:31:06 GMT

Other than restarting my router and Arlo hub, I’ve only toggled the Animated Preview setting so far. What’s strange is every now and then, it works. This feature has worked properly for at least a year now without issue, I believe it first started a month or so ago after an IOS update, although I can’t swear to it. Coincidental? Maybe. I’ll check to see if it is an issue on my wife’s Android cellphone. Any and all troubleshooting ideas, I’m open to! Thanks.

Re: Animated Preview is no longer available after updating IOS to version 16.6.

ShayneS — Fri, 08 Dec 2023 17:32:41 GMT

@RMcDaniel26 Have you tested with iOS App version 4.11 as well? You can remove and re-install the app if you do not see the update.

Re: Animated Preview is no longer available after updating IOS to version 16.6.

RMcDaniel26 — Fri, 08 Dec 2023 22:53:54 GMT

Updated the app, now the animated preview works like a charm again. MANY THANKS, Shayne!!