https://community.arlo.com/t5/Arlo/Being-charged-for-a-subscription-I-don-t-have-but-cannot-speak/m-p/1936307#M92959 <P>Lauren_M,</P> <P>&nbsp;</P> <P>I've escalated the details you've provided here to the care team for review. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 22 Nov 2023 22:45:09 GMT JamesC 2023-11-22T22:45:09Z https://community.arlo.com/t5/Arlo/Being-charged-for-a-subscription-I-don-t-have-but-cannot-speak/m-p/1936108#M92904 <P>I have been charged $4.99/month for a subscription I once had. I tried to cancel this TWO YEARS AGO and I am STILL being charged. When I log into "My Arlo Dashboard" there aren't any live devices shown (accurate). When I go to subscription, there aren't any subscriptions shown (accurate); however, because I am no longer an "Arlo service plan subscriber" I am no longer entitled<SPAN>&nbsp;to live agent support. As a result, I've been charged ~ $120 the past two years and can't reach anyone at Arlo to help me fix this. This is RIDICULOUS. I'll continue to dispute with the bank but I cannot believe that Arlo has made it borderline impossible to help their (still PAYING) customers resolve issues.&nbsp;</SPAN></P> Tue, 21 Nov 2023 17:32:25 GMT https://community.arlo.com/t5/Arlo/Being-charged-for-a-subscription-I-don-t-have-but-cannot-speak/m-p/1936108#M92904 Lauren_M 2023-11-21T17:32:25Z https://community.arlo.com/t5/Arlo/Being-charged-for-a-subscription-I-don-t-have-but-cannot-speak/m-p/1936307#M92959 <P>Lauren_M,</P> <P>&nbsp;</P> <P>I've escalated the details you've provided here to the care team for review. An agent will reach out to you with a status update as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 22 Nov 2023 22:45:09 GMT https://community.arlo.com/t5/Arlo/Being-charged-for-a-subscription-I-don-t-have-but-cannot-speak/m-p/1936307#M92959 JamesC 2023-11-22T22:45:09Z