topic Re: Arlo wirel free camera continually gets disconnected from the base system. in Arlo

Arlo wirel free camera continually gets disconnected from the base system.

LionelHenry — Tue, 27 Sep 2016 22:38:19 GMT

One of my Arlo wirel free cameras continually gets disconnected from the base system. The only way to get it back on is to delete the camera then add it back on through the add camera interface. Then it works for a short time then gets disconnected again. Any suggestions on how to get the camera to stick to the system?

Re: Arlo wirel free camera continually gets disconnected from the base system.

jguerdat — Fri, 01 Jul 2016 11:43:16 GMT

I sounds like maybe the WiFi signal between the base and camera is weak. What percentage do you see in Settings, My Devices, choose your camera (use the app - the web site doesn't show the percentage)?

Re: Arlo wirel free camera continually gets disconnected from the base system.

LionelHenry — Fri, 01 Jul 2016 17:38:37 GMT

Hi Jguerdat

I had to reset the problem camera this morning. I checked the WiFi signal from my app. The problem camera WiFi is at 80%. Two other cameras are also at 80% and they do not have a connection issue. My other 4th camera set in my back yard is at a WiFi signal of 60% and that camera does not have a connection problem. Do you have any other suggestions on a fix? Thanks. LionelHenry

Re: Arlo wirel free camera continually gets disconnected from the base system.

jguerdat — Sat, 02 Jul 2016 14:12:15 GMT

Try swapping the suspect camera with another to see if the problem remains with the camera or the position. What happens?

Re: Arlo wirel free camera continually gets disconnected from the base system.

LionelHenry — Fri, 08 Jul 2016 13:31:38 GMT

After trouble shoot with Netgear they will replace this defective camera.