topic Re: Arlo too slow to notify in Arlo

Arlo too slow to notify

cameraz — Tue, 27 Sep 2016 22:40:27 GMT

The Arlo Security Camera at my front door used to give me push notications within three seconds of it detecting motion.

Now it takes three or four minutes to notify me of motion being detected.

Is there a fix to this problem?

Thanks.

Re: Arlo too slow to notify

JamesC — Tue, 28 Jun 2016 15:29:37 GMT

cameraz,

I have tested this and am not able to replicate the same delay.

Are you seeing this on a 3g/4g connection, WiFi, or both?

Is the problem intermittent or consistently three or four minutes before a notification comes through?

JamesC

Re: Arlo too slow to notify

cameraz — Tue, 28 Jun 2016 16:14:10 GMT

Hi James,

I am using wifi.

I just tested all of my Arlo cameras and they all sent notifications within five seconds. So I guess the problem is intermittent.

Btw, would hot weather affect the camera's sensitivity? For example, if it is 95 degrees outslide, would a camera have trouble detecting a person's body heat?

Thanks.

Re: Arlo too slow to notify

cameraz — Fri, 01 Jul 2016 20:03:42 GMT

Well, today I performed another test of the Arlo camera at my front door.

I brought my cell phone with me as I exited my front door and walked 30 feet to the mailbox at the curb. I got my mail, and walked up the driveway and back to my front door. I opened the door and walked upstairs into my house.

Finally, my Arlo sent a notification, three to four minutes after I first passed by my front door's camera.

So why do I get notifications promptly some times, and they are delayed other times?

Re: Arlo too slow to notify

JamesC — Tue, 05 Jul 2016 17:31:40 GMT

cameraz,

Do you see this behavior with any other cameras or just the front door cam?

You could try swapping the affected cameras location with a camera that is behaving correctly to further isolate the issue.

JamesC

Re: Arlo too slow to notify

cameraz — Tue, 05 Jul 2016 20:27:28 GMT

Hi James,

I haven't tried swapping my cameras yet, but I do remember that my interior cameras have also experienced delays from time to time.

Right now I'm looking at my modem as the culprit, as Comcast has informed me that it is listed as an "end of life modem" which they no longer support -- even though I purchased this particular modem less than a year ago at Comcast's suggestion.

I have a feeling they may be getting a kickback on the sale of these things.

I will get back to you after I replace my modem. Thanks.