topic Re: Arlo app and Arlo desktop app show different modes??? in Arlo

Arlo app and Arlo desktop app show different modes???

devotchko — Thu, 07 Jul 2016 23:58:52 GMT

If I log into the Arlo app with my iPhone to change the mode, it shows the mode is changed, but in fact the system remains in whatever mode the desktop app was set to. It seems the desktop app supersedes any mode changing selections done in the mobile app. The mobile app is the latest version (2.1.1). Anybody else experiencing this? Very frustrating not being able to use my phone to change modes!

Re: Arlo app and Arlo desktop app show different modes???

devotchko — Fri, 08 Jul 2016 13:42:20 GMT

UPDATE:

I had to close the mobile app and reopen it for it to reflect the change in mode done in the desktop app. I don't understand why this is necessary, since you still have to authenticate your access to the app everytime you open it; why doesn't it fetch the current status from the cloud? This must be a bug.

Re: Arlo app and Arlo desktop app show different modes???

JamesC — Fri, 08 Jul 2016 19:07:47 GMT

devotchko,

I have created and escalated a case regarding this issue. I will reach out to you in a private message with more details.

Thank you,

JamesC

Re: Arlo app and Arlo desktop app show different modes???

JamesC — Mon, 01 Aug 2016 17:23:31 GMT

A new version of iOS has been released. Please visit the App Store and update to the latest version and let me know if you are still experiencing this behavior.

JamesC