topic Re: Camera offline in Arlo

Camera offline

Bhutchins — Tue, 27 Sep 2016 22:40:54 GMT

One of my cameras is offline. The other 3 are fine. Batteries are full. I removed the batteries and replaced them and the blue light on camera came on. I tried deactivating the camera and the syncing again. It won't sync! What am I doing wrong?

Re: Camera offline

TomMac — Sat, 25 Jun 2016 12:40:03 GMT

Bhutchins wrote:
One of my cameras is offline. The other 3 are fine. Batteries are full. I removed the batteries and replaced them and the blue light on camera came on. I tried deactivating the camera and the syncing again. It won't sync! What am I doing wrong?

Maybe nothing... steps to try;

1) Pull batteries and then replace, try and re-sync ( remember not to hold base sync button, its a quick push )

1a ) just in case, try a new set of batteries ( netgear will prob want u to try this )

2) restart base via the power button and repeat step 1

3) remove camera completely from under settings, and bring it back as new device, re-sync

4) if none of above works, contact netgear as it may be defective

Re: Camera offline

DeeperImage — Thu, 07 Jul 2016 02:58:35 GMT

Having the exact same problem. I have had nothing but problems with this system and will never ever but another Netgear product. I have ReSynched, wasted several new batteries and even tried different brands to no avail.

This was a great system until the major App and firmware update last year or earlier this year. They absolutely destroyed the system. I would love a refund.

Re: Camera offline

JamesC — Thu, 07 Jul 2016 15:36:24 GMT

DeeperImage,

I apologize for the poor experience. If you could answer a couple questions it may help us identify the issue.

What is the LED behavior on the camera when trying to sync? What is the LED behavior when opening and closing the battery compartment door?

JamesC

Re: Camera offline

Bhutchins — Thu, 07 Jul 2016 15:39:42 GMT

The LED light on my camera flashes blue when I close the battery compartment. But it won't resynch no matter what I do. I've tried new batteries and everything. My other 3 cameras are working fine.

Re: Camera offline

Bhutchins — Thu, 07 Jul 2016 15:41:44 GMT

When I try to synchronize the led light flashes orange as soon as I press the synch button on the camera.

Re: Camera offline

DeeperImage — Thu, 07 Jul 2016 16:21:09 GMT

The cameras resync fine for me and system works fine for a day or so. Then the problem starts again. It is killing my batteries, I have spent nearly $60 in 2 weeks. I am to the point where I'm just going to smash them entire thing with a hammer as it would be cheaper than keeping it.

It is not even recording as I have the schedule mode turned off. So not recording but using lots of batteries. All the cameras have 5/5 or 4/5 for signal so i'm not out of range. I have not added or changed any devices in the house since about a year when I got the system. I've used a wifi scanner to make sure there are no crazy signals causing interference. Something is wrong with the system. Even since that major app update the entire system has gone downhill.

Re: Camera offline

JamesC — Mon, 11 Jul 2016 20:22:30 GMT

Bhutchins, DeeperImage

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Camera offline

Sameddy2011 — Wed, 13 Jul 2016 22:57:20 GMT

Hi everyone.

i'm also having the same error message on my phone, camera off line.

i purchased five camera and the Arlo router.

Things work fine for the past couple of weeks. yesterday while at work i tried to Armed the careras and they all off line.

i came home and check my computer, they were online on the computer.

I uninstall the arlo apps on my (Galaxy Note 5) and reinstall it but get the same error.

It's working fine on my computer.

Re: Camera offline

JamesC — Thu, 14 Jul 2016 22:23:35 GMT

Sameddy2011,

This issue is currently under investigation and has been escalated to the engineering team. Thank you for the feedback and any additional information concerning this issue is appreciated.

JamesC

Re: Camera offline

moodeetoo — Sun, 17 Jul 2016 21:52:51 GMT

My one camera is doing the same thing. Light flashes blue when I open and recluse the battery door but whey I try to sync it only flashes orange. Did you ever get it resolved??

Re: Camera offline

Bhutchins — Mon, 18 Jul 2016 17:28:24 GMT

I tried going to the AArlo support team page but can't find a place where I can actually speak with a person at Arlo to find out about getting my camera replaced. What do I do?

Re: Camera offline

Bhutchins — Mon, 18 Jul 2016 17:30:06 GMT

No. Still not resolved.

Re: Camera offline

Schorschi — Mon, 18 Jul 2016 21:41:01 GMT

In this forum click on the Support link at the top of the page. On the next page click on Contact Support. You will find a drop down form control menu with support phone numbers for various countries and a way to contact support by email through a web form - you need to create an account first (not sure if it's the same as the forum account).