Cannot add back deleted camera after battery problem

Jef68 — Mon, 04 Jul 2016 21:22:54 GMT

Two of my four wireless cameras showed (in the app) "Time to change your batteries". I replaced all battereies in each with new batteries. One camera immedaitel;y began working again with no action on my part other than changing the batteries. The second continued to tell me to change my batteries. I took the batteries from the camera that resumed working into the camera that was not working to see if batteries were the issue. They were not as I still received the ame "Time to change your batteries" message in the app.

I then read in the support community to try deleing the camera and then re-syncing. I deleted the camera and re-sync'd. The lue light flashed as t supposed to and it appeared the camerea had synced. However, it does not show up in my app. All other 3 cameras working fine. Has anyone seen this problem? Any suggestions?

Thank you!

Re: Cannot add back deleted camera after battery problem

JamesC — Wed, 06 Jul 2016 15:35:30 GMT

Jef68,

Have you checked using a different device such as the web client rather than the app to further isolate the issue?

Does the affected camera appear under Settings > My Devices?

JamesC

topic Cannot add back deleted camera after battery problem in Arlo

Cannot add back deleted camera after battery problem

Re: Cannot add back deleted camera after battery problem