topic Re: Connection Error when accessing from Work (Firewall). Workaround possible? in Arlo

Connection Error when accessing from Work (Firewall). Workaround possible?

pedro99 — Tue, 27 Sep 2016 22:38:13 GMT

Hi all,

when I try to access my Arlo Camera from Work (important usecase) I get the "connection error". As already written in this community this seems to be an firewall issue (there is no chance for me to change the firewall).

Is there a workaround for the issue e.g.:

-Could arlo offer a functionality to trigger a recording via http? Then I would get an Email and could watch the video.

-???

Best regards

Pedro

Re: Connection Error when accessing from Work (Firewall). Workaround possible?

jguerdat — Fri, 01 Jul 2016 11:38:45 GMT

Using cell service rather than WiFi while at work is the only way around this. Whether something gets changed in the future is unknown.

Re: Connection Error when accessing from Work (Firewall). Workaround possible?

pedro99 — Fri, 01 Jul 2016 11:46:21 GMT

What does have to do with WIFI?

But maybe using the Smart Phone is the best solution.

Others ideas from my side:

But for Netgear it should be possible to trigger a recording via standard http?

Would VPN an Option to tunnel the Firewall?

Re: Connection Error when accessing from Work (Firewall). Workaround possible?

jguerdat — Sat, 02 Jul 2016 14:17:59 GMT

It has everything to do with WiFi since it appears that you would be using the work WiFi to try to access Arlo. If the network blocks access, WiFi is useless. Hence, the suggestion to use cell service.