topic Re: Auto update in Arlo

Auto update

Blackharley — Mon, 26 Sep 2016 21:47:41 GMT

Auto update keeps turning off and what is latest update

Re: Auto update

4vrnvr — Mon, 26 Jan 2015 00:21:58 GMT

1.3.2078

Blackharley wrote:
Auto update keeps turning off and what is latest update

Re: Auto update

TomMac — Mon, 26 Jan 2015 03:11:17 GMT

base station ; 1.3.2078

cams ; 1.1.2074

Re: Auto update

Marc — Wed, 25 Mar 2015 23:25:19 GMT

Hi,

My FW Version is 1.2.1728 of the Base Station.

My auto update FW is on. Switched it on/of restart etc. It says: No Updates Available.

Any ideas what to do?

Kind regards, Marc

Re: Auto update

TomMac — Thu, 26 Mar 2015 00:18:45 GMT

Try and toggle the auto update off ( then save ) Then toggle back on and save again....

Next go to base settings and deactivate and the reactivate ( basicly rebooting )

Re: Auto update

Marc — Thu, 26 Mar 2015 10:06:03 GMT

Thanks, but this didn't work. After de-activation my BS was gone. So where is the re-activation button? Why doesn't this work as it should be ....

Regards, Marc

Re: Auto update

TomMac — Thu, 26 Mar 2015 15:01:21 GMT

You can re-activate your base station be performing the following steps while you are in the same location and on the same network as the base station:

1) Log into your Arlo account

2) Click/tap "Settings"

3) Click/tap Subscription

4) Scroll all the way down to the bottom of the page/screen under "Base Stations"

5) Add Base Station

6) the Base station serial number should auto populate

7) Click "Continue"

Your base station should now be connected!! You will also need to resync your cameras.

Re: Auto update

Marc — Thu, 26 Mar 2015 15:24:07 GMT

ok thanks, everything back to normal. But still no update

Re: Auto update

Marc — Thu, 26 Mar 2015 16:04:41 GMT

Tried again. Asks for update. click update ... message: Base Station Upgrade has been started. Left LED is blinking. But after 10 minutes still the old firmware. So no update

Re: Auto update

Marc — Thu, 26 Mar 2015 17:01:52 GMT

Again the message. Clicked on update. And again no update result.

This is not good Netgear! Why so much difficulties for updating a cam. This cam was not ready for production I believe.

Re: Auto update

TomMac — Thu, 26 Mar 2015 17:48:31 GMT

Why so much difficulties for updating a cam. This cam was not ready for production I believe.

Is this a cam or the base??

cam sw = 1.2.2412

base sw = 1.3.2261

Re: Auto update

Marc — Fri, 27 Mar 2015 07:33:31 GMT

It's primary the Base Station which won't update: FW Version 1.2.1728

The cams have SW version 1.1.1733

Re: Auto update

TomMac — Fri, 27 Mar 2015 13:19:13 GMT

It appears both your base and cams are out of current version...

If it was me, I prob do a full reset to factory defaults ( paper clip hole AND sync button for about 10 seconds till all lights flash )

BUT, it can be a pain as you'd have to also resync the cams and redo any modes/scheds you made

IMO, it sounds like you should bounce this off a higher pay scale than mine ( ASK NETGEAR ).

Re: Auto update

Marc — Fri, 27 Mar 2015 13:36:53 GMT

Thank you TomMac for your help so far. I already did the paperclip reset. No results.

I will try to find a way to concact Netgear. Thanks!

Re: Auto update

TomMac — Fri, 27 Mar 2015 14:07:04 GMT

Marc wrote:
Thank you TomMac for your help so far. I already did the paperclip reset. No results.
I will try to find a way to concact Netgear. Thanks!

BTW if you didn't know....

Paperclip = reset ( like for locked up )

Paperclip + Sync button = full factory reset ( all deleted info, just like when out of box )