topic Re: Arlo not detecting motion in Arlo

Arlo not detecting motion

Shakes — Wed, 15 Nov 2023 07:26:58 GMT

Hi,

I think it's the Arlo Original HD camera (with four cr123 batteries). It doesnt really work anymore, neither of them, as it does not detect motion. I can force watch through the app and it works, led turns orange in motion detection test in the app but camera itself never detects motion.

It worked fine until some time ago. Anyone has experience with it and how to resolve? As now it's essentially a brick.

Thanks

Re: Arlo not detecting motion

DannyBearAgain — Wed, 15 Nov 2023 08:24:31 GMT

As it streams video ok and can detect motion it is unlikely to be a camera hardware issue.

Have you tried power cycling the Base station?

Check your mode camera rules have motion detection enabled.

Re: Arlo not detecting motion

Shakes — Wed, 15 Nov 2023 08:50:49 GMT

Thanks, where is the mode setting ?

Re: Arlo not detecting motion

DannyBearAgain — Wed, 15 Nov 2023 10:54:33 GMT

Won’t have view of the photo until a moderator has seen it.

In the interim see article below,

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Arlo not detecting motion

Shakes — Wed, 15 Nov 2023 10:57:43 GMT

Thanks! I feel stupid now as I never touched it but it was disarmed...

Re: Arlo not detecting motion

StephenB — Thu, 16 Nov 2023 21:07:59 GMT

@Shakes wrote:
I think it's the Arlo Original HD camera (with four cr123 batteries). It doesnt really work anymore, neither of them, as it does not detect motion. I can force watch through the app and it works, led turns orange in motion detection test in the app but camera itself never detects motion.

I suggest first confirming that you can make a manual recording while livestreaming.

Then also check the rule in the camera mode, and make sure the camera rule is set to record.

If you haven't rebooted the hub and the camera, then also do that. Reboot the hub by power-cycling it, reboot the camera by removing/reinserting the batteries.