topic Re: All cameras offline on App, at the same time all cameras online on the web in Arlo

All cameras offline on App, at the same time all cameras online on the web

rfurlan — Mon, 11 Jul 2016 15:01:43 GMT

All my cameras are showing as offline on the App across all my devices regardless of the network (wifi or cell) while at the same time all cameras online and working properly on the Arlo website.

Any suggestions?

Re: All cameras offline on App, at the same time all cameras online on the web

JohnPr — Mon, 11 Jul 2016 16:19:42 GMT

On computer, the camaras work as epected.

But when viewed from my android Nexus 6p phone the app says device is offline.

What gives?

This is going back to Amazon if cant be resolve in next week

Re: All cameras offline on App, at the same time all cameras online on the web

RodSilva — Mon, 11 Jul 2016 17:36:16 GMT

I have the same issue. System is brand new (got it two weeks ago).

Re: All cameras offline on App, at the same time all cameras online on the web

jguerdat — Tue, 12 Jul 2016 12:56:40 GMT

If you're using the Android app v2.1.1, create a trouble ticket to raise awareness. I'm going around with them trying to convince them it's an app issue, not a hardware one.

Re: All cameras offline on App, at the same time all cameras online on the web

rfurlan — Tue, 12 Jul 2016 13:12:17 GMT

Yes I am on 2.1.1

Re: All cameras offline on App, at the same time all cameras online on the web

rfurlan — Tue, 12 Jul 2016 13:16:23 GMT

Done, opened a ticket!

Re: All cameras offline on App, at the same time all cameras online on the web

rfurlan — Tue, 12 Jul 2016 13:18:02 GMT

The worst part of this is that the web app uses flash so I can't even resort to it on my phone. Who in their right mind releases a new product based on flash in 2016? 😞

Re: All cameras offline on App, at the same time all cameras online on the web

jguerdat — Wed, 13 Jul 2016 13:32:12 GMT

There are ways to add Flash to Firefox on mobile devices (at least for Android). I agree, the need for browser Flash needs to be gone.

Re: All cameras offline on App, at the same time all cameras online on the web

Pitviper — Wed, 13 Jul 2016 14:40:35 GMT

I have IOS and even when running the schedule when my cameras are supposed to be off the catch motion and record video. It shows off on the software. If I kill the app and sign back in it will fix and turn them off. Is this a common issue?

Re: All cameras offline on App, at the same time all cameras online on the web

rfurlan — Wed, 13 Jul 2016 16:28:25 GMT

Opened a ticket, still no response. I shared the cameras that show as offline on the Android app with a friend and they work properly on his Android phone as shared devices. If I log in to his phone with my account, the same cameras show as offline. This same behavior been observed and confirmed in two different Arlo kits installed in two different locations.

Re: All cameras offline on App, at the same time all cameras online on the web

Anieln — Wed, 13 Jul 2016 20:09:15 GMT

Hi,
I've got the same problem.
Cameras are offline in the android app and through the browser I don't have any issues...
Also everything shows up fine on the ios devices.
Next to this I've got an irritating firmware update notice on the Android app, and when trying to perform the update it fails and the Cameras are online until I restart the app.

Cheers, Aniel

Re: All cameras offline on App, at the same time all cameras online on the web

JamesC — Thu, 14 Jul 2016 17:48:33 GMT

This issue is currently under investigation and has been escalated to the engineering team. Thank you for the feedback and any additional information concerning this issue is appreciated.

JamesC

Re: All cameras offline on App, at the same time all cameras online on the web

Garry1974 — Fri, 15 Jul 2016 01:10:53 GMT

Just got notified of an app update when I logged in. Works perfect on my Android!! Nice to see such a fast response!

Re: All cameras offline on App, at the same time all cameras online on the web

JohnPr — Fri, 15 Jul 2016 03:13:06 GMT

Now mine works with the App update as well.

Was about to return it to Amazon and check back in 6-months.

That fix was nice and fast.

Re: All cameras offline on App, at the same time all cameras online on the web

JamesC — Fri, 15 Jul 2016 14:54:01 GMT

For those involved in this thread experiencing issues, Android update 2.1.2 has been released for the Arlo mobile app. Please download the update and let me know if you continue to experience any issues.

Thank you,

JamesC