topic Re: United states in Arlo

Anytime I try to login on a computer, Arlo says it sent me a verification code.

Gardenut — Tue, 07 Nov 2023 16:40:15 GMT

Anytime I try to login on a computer, Arlo says it sent me a verification code. I’m not getting the code. It has the wrong phone number. How do I fix that?

Re: United states

StephenB — Tue, 31 Oct 2023 19:04:33 GMT

@Gardenut wrote:

Anytime I try to login on a computer, Arlo says it sent me a verification code. I’m not getting the code. It has the wrong phone number. How do I fix that?

Can you log in with the app?

Once in, you can change the two-factor authentication settings.

Re: United states

Gardenut — Tue, 31 Oct 2023 21:18:24 GMT

Yes, I can access the app, but I don't see how to get to authentication settings. Can you provide the steps to get there please? Thanks so much in advance.

Re: United states

Gardenut — Tue, 31 Oct 2023 21:20:31 GMT

Just to be clear, when I go to 2-step verification, I can click on phone, cellphone, old phone, but that doesn't change the number....it doesn't show what number is attached. How can I change it?

Re: United states

StephenB — Wed, 01 Nov 2023 12:15:03 GMT

Normally it uses web push. So the first thing is to make sure there is a checkbox next to the correct phone in the trusted device list.

If you want a text message as well, then press on the + on the upper right of the screen, and then select "Add SMS Verification".

Re: United states

Gardenut — Wed, 01 Nov 2023 13:31:33 GMT

It doesn't tell me what number is associated with "phone" or "cell".....I've tried both, but apparently neither choice is tied to my cell phone. Any other ideas?

Re: United states

StephenB — Wed, 01 Nov 2023 14:07:57 GMT

@Gardenut wrote:

It doesn't tell me what number is associated with "phone" or "cell".....I've tried both, but apparently neither choice is tied to my cell phone. Any other ideas?

Web push doesn't requre the phone number. Is there a check next to any of the devices in your trusted device list???

If you select SMS, then the Arlo Cloud will send you the text. You are configuring the phone number you want to receive the text.

Re: United states

Gardenut — Wed, 01 Nov 2023 14:13:16 GMT

I've tried using "phone" and also "cell", but when I try to access Arlo on a computer and it says it sent a push notification, nothing shows up.

Re: United states

StephenB — Wed, 01 Nov 2023 14:15:57 GMT

@Gardenut wrote:

I've tried using "phone" and also "cell", but when I try to access Arlo on a computer and it says it sent a push notification, nothing shows up.

I can't see your screen, and mine of course has my own devices on it. Are you saying you've tried putting a check next to Cell, and that didn't work? Likewise for Phone?

Why not try setting up SMS verification???

Re: United states

Gardenut — Wed, 01 Nov 2023 14:19:49 GMT

Yes, I've tried to put a check next to phone as well as cell, but no push notification. Can you tell me how to set up SMS verification if you think that will solve the issue?

Re: United states

StephenB — Wed, 01 Nov 2023 14:23:14 GMT

@Gardenut wrote:

Can you tell me how to set up SMS verification if you think that will solve the issue?

Press the "+" at the top right of the screen,

You should then see a screen to allow other verification methods (both email and SMS).

BTW, if email isn't set up on your system, then you should set it it up. Otherwise you'd be stuck if you lose your phone.

Re: United states

Gardenut — Wed, 01 Nov 2023 14:36:05 GMT

I added SMS, but still no push notification. I didn't see anything to "add" email, but I THINK I must be set up because I get emails when my batteries are low...?

Re: United states

StephenB — Wed, 01 Nov 2023 15:12:12 GMT

@Gardenut wrote:

I added SMS, but still no push notification.

Ok. Now when the web push logon times out, try selecting "another verification method" and then choose SMS.

Re: United states

Gardenut — Wed, 01 Nov 2023 15:19:51 GMT

How can I do that? It just says

Re: United states

StephenB — Wed, 01 Nov 2023 17:22:07 GMT

You should see "Try Another Verification Method" at the bottom of the screen.

Re: United states

Gardenut — Wed, 01 Nov 2023 17:31:21 GMT

I thought I sent you a screenshot - that's not an option.

Re: United states

StephenB — Wed, 01 Nov 2023 17:35:26 GMT

@Gardenut wrote:

I thought I sent you a screenshot

You did, but it clearly was cropped (as was mine) - so I couldn't tell if you were looking at the full screen,

What browser are you using? Also, is this a PC? Of not, what device is it?

FWIW, I was using Edge on a Windows 10 PC.

Re: United states

Gardenut — Wed, 01 Nov 2023 17:44:53 GMT

I'm using Firefox (I've also tried Chrome), it's a laptop using Windows. Here's a pic without cropping:

Re: United states

StephenB — Wed, 01 Nov 2023 19:10:57 GMT

Chrome works the same way as Edge (though I can't re-test it at the moment, since the browser is currently trusted).

What version of Windows are you running?

Do you have any internet security software on the PC? If you do, perhaps try disabling it, and see if the missing controls and links re-appear.

Re: United states

Gardenut — Wed, 01 Nov 2023 19:38:52 GMT

SUCCESS!!!! Thank you SO MUCH and thank you for being so patient!