topic Re: Clearing downloaded videos in Arlo

Clearing downloaded videos

Asodar — Fri, 27 Oct 2023 16:48:53 GMT

I am using VMB4540 base station with Arlo Pro 4 cameras. In the Arlo APP there is tab CLEAR DOWNLOADED VIDEOS under SETTINGS. But this does not work . Spin wheel pops up stating clearing but videos are still there on my iPhone.

Re: Clearing downloaded videos

ShayneS — Fri, 27 Oct 2023 20:42:54 GMT

Hi @Asodar

Which version of the Arlo app is this occurring with? The latest version is 4.9.2

If you don't have this update available you can remove and re-install the Arlo app to push the update.

Also, Have you tried removing and re-installing the Arlo app?

Re: Clearing downloaded videos

Asodar — Mon, 30 Oct 2023 16:04:23 GMT

Thank you ShayneS!

I have version 4.9(6942), released sept.2023

I have deleted and reinstalled.

Now I get by using Settings->Privacy Center->Content->Reset and Erase Arlo Devices->Erase all.

This is not instant erase. Have to close the application and wait.

Nice if Clear downloaded videos works in Settings

Re: Clearing downloaded videos

Asodar — Mon, 30 Oct 2023 16:26:23 GMT

I upgraded to 4.9.2 and it works. Thank you ShayneS!