topic Re: VMC2030-100APS, can't charge battery in Arlo

VMC2030-100APS, can't charge battery

ho4236 — Mon, 30 Oct 2023 10:55:22 GMT

Hi,

The app come charge the battery. However, I charged this battery with the provided cable for one night. it apps still come up charge the battery. This device's battery level is too low. Connect a compatible charger to charge the battery. I charge this device with different cable as well. It just had the blue light on.

Please advise.

Re: VMC2030-100APS, can't charge battery

StephenB — Mon, 30 Oct 2023 11:27:39 GMT

Did you try a different charger?

Re: VMC2030-100APS, can't charge battery

ho4236 — Mon, 30 Oct 2023 11:45:13 GMT

It did not come with the charger. I think my one is essential one.

Re: VMC2030-100APS, can't charge battery

jguerdat — Mon, 30 Oct 2023 12:22:40 GMT

Typically, the blue LED means the camera is fully charged. WHat happens if you log out of the app and back in? Have you tried the web client (my.arlo.com) to see if that display is different?

Re: VMC2030-100APS, can't charge battery

ho4236 — Mon, 30 Oct 2023 12:28:22 GMT

I try log out and back in. It did not work. I discount the camera and try to pair my camera to the station. It did not work. Please advise. Thanks.

Re: VMC2030-100APS, can't charge battery

jguerdat — Mon, 30 Oct 2023 12:34:41 GMT

Try this:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If still no good, you may want to swap at the store for a new camera.