Total Security Mount - cannot attach Mount housing to backplate

Annieee — Fri, 20 Oct 2023 22:45:43 GMT

Hey, has anyone else had trouble attaching the Total Security Mount housing to the backplate. The instructions https://kb.arlo.com/000062332/How-do-I-use-my-Arlo-Total-Security-Mount are straight forward however I find I am unable to complete step 3B 'Turn the housing clockwise, until it clicks in place'.

Problem is the security screw in the housing has a washer on it (inside) that prevents me from unscrewing it enough to turn the housing clockwise and click into place.

Not sure what I am doing wrong here. Any assistance would be appreciated.

thanks

Re: Total Security Mount - sorted

Annieee — Sat, 21 Oct 2023 02:20:43 GMT

please ignore.

Figured it out. All good.

topic Re: Total Security Mount - sorted in Arlo

Total Security Mount - cannot attach Mount housing to backplate

Re: Total Security Mount - sorted