https://community.arlo.com/t5/Arlo/My-new-phone-is-not-recognized-by-the-app/m-p/1930074#M89229 <P>Did you try using the alternate methods (email) for the authentication? Look for it when you first attempt to login and it prompts you to do so under the prompt.</P> Tue, 03 Oct 2023 13:35:51 GMT jguerdat 2023-10-03T13:35:51Z https://community.arlo.com/t5/Arlo/My-new-phone-is-not-recognized-by-the-app/m-p/1930056#M89223 <UL><LI>Hello,</LI></UL><P>My phone was stolen. I have a new one, but I cannot have acces to my account because it is not recognized. What can I do? I need help.</P> Tue, 03 Oct 2023 11:25:27 GMT https://community.arlo.com/t5/Arlo/My-new-phone-is-not-recognized-by-the-app/m-p/1930056#M89223 Karenolvera 2023-10-03T11:25:27Z https://community.arlo.com/t5/Arlo/My-new-phone-is-not-recognized-by-the-app/m-p/1930074#M89229 <P>Did you try using the alternate methods (email) for the authentication? Look for it when you first attempt to login and it prompts you to do so under the prompt.</P> Tue, 03 Oct 2023 13:35:51 GMT https://community.arlo.com/t5/Arlo/My-new-phone-is-not-recognized-by-the-app/m-p/1930074#M89229 jguerdat 2023-10-03T13:35:51Z