https://community.arlo.com/t5/Arlo/How-can-I-get-someone-from-Arlo-to-call-me/m-p/1929705#M89207 <P>I have a case number and need to speak with someone at Arlo but can't find a number. The chat feature has informed me that I'm not 'entitled' to customer service assistance. This is infuriating. Any suggestions?</P> Fri, 29 Sep 2023 19:39:14 GMT Retired_Member 2023-09-29T19:39:14Z https://community.arlo.com/t5/Arlo/How-can-I-get-someone-from-Arlo-to-call-me/m-p/1929705#M89207 <P>I have a case number and need to speak with someone at Arlo but can't find a number. The chat feature has informed me that I'm not 'entitled' to customer service assistance. This is infuriating. Any suggestions?</P> Fri, 29 Sep 2023 19:39:14 GMT https://community.arlo.com/t5/Arlo/How-can-I-get-someone-from-Arlo-to-call-me/m-p/1929705#M89207 Retired_Member 2023-09-29T19:39:14Z https://community.arlo.com/t5/Arlo/How-can-I-get-someone-from-Arlo-to-call-me/m-p/1929712#M89208 <BLOCKQUOTE><HR />@Retired_Member&nbsp;wrote:<BR /> <P>The chat feature has informed me that I'm not 'entitled' to customer service assistance. This is infuriating. Any suggestions?</P> <HR /></BLOCKQUOTE> <P>Do you have a subscription? (trial or paid)</P> <P>&nbsp;</P> <BLOCKQUOTE><HR />@Retired_Member&nbsp;wrote:<BR /> <P>need to speak with someone at Arlo but can't find a number.&nbsp;</P> <HR /></BLOCKQUOTE> <P>Don't google for one, that will lead you to a scammer.</P> <P>&nbsp;</P> <P>You need to reach support through the phone app - going in the support area of the app, and then selecting a camera in a subscription plan.&nbsp; Then you can scroll down to the contact section.&nbsp; Phone support will show up as an option - it is available between 6 am and 6 pm&nbsp; US pacific time.</P> Fri, 29 Sep 2023 21:02:09 GMT https://community.arlo.com/t5/Arlo/How-can-I-get-someone-from-Arlo-to-call-me/m-p/1929712#M89208 StephenB 2023-09-29T21:02:09Z