topic Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions? in Arlo

Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Wed, 13 Sep 2023 19:43:21 GMT

Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions earlier today? Or is it just me with two iPhones? Everything is updated and settings looked correct (didn't touch them before). This is with both master accounts and invited accounts in multiple iPhones.

Thank you for reading and hopefully answering soon. 🙂

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

BrookeN — Fri, 15 Sep 2023 14:45:49 GMT

Was this a one-time occurrence or are you still seeing the same behavior?

If you are still experiencing not notifying you of movements, can you please provide the firmware version you are using. As well as which cameras are having this behavior?

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Fri, 15 Sep 2023 16:07:42 GMT

It was once since things are normal. 🙂

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Sat, 16 Sep 2023 18:05:39 GMT

And it's happening again right now/today. 😞 My https://www.reddit.com/r/arlo/comments/16hwf4z/is_anyone_else_noticed_arlos_ios_app_is_sometimes/ forum thread's replies also noticed it too.

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Mon, 18 Sep 2023 18:43:14 GMT

Again now/today on all iPhones and iPads. 😞 E-mails still come in fine.

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

BrookeN — Mon, 18 Sep 2023 20:41:48 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Mon, 18 Sep 2023 21:13:19 GMT

Doesn't this forum have a support team too like you?

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

BrookeN — Tue, 19 Sep 2023 15:30:23 GMT

To look into the behavior you are seeing it is best to reach out to support team so they can look into it further.

Re: Did anyone else noticed Arlo's iOS app is sometimes not notifying of detected camera motions?

ant — Wed, 20 Sep 2023 17:03:24 GMT

I noticed killing and relaunching app fixed it yesterday. Notifications were working again. Earlier today, I got the updated iOS app. And then, notifications didn't work again. So, I killed the app and relaunched it to make them come back. So why is doing that temporarily fixing it? Doesn't updating the app also restarts it?