topic Re: Smarthub VMB4540 Remote Access to Local Storage in Arlo

Smarthub VMB4540 Remote Access to Local Storage

Goe — Tue, 05 Sep 2023 19:20:06 GMT

I have an Arlo Smarthub VMB4540 with local recording enabled which is working. I can access the local recordings on my iPhone (and from an iPad) when I am on the same Wi-Fi network). I have tried, several times to access my local recordings remotely through my mobile telephone carrier using a VPN to my router and also several times using port forwarding. When I try to download the local recordings, I receive the message that the recordings are not available. I contacted support whose answer was to contact my ISPN. The VPN when enabled works fine. I have been unable to get a port forwarding connection after following the Arlo instructions and router instructions precisely. Arlo support was of no help. Can anyone offer any help? Thank you.

Re: Smarthub VMB4540 Remote Access to Local Storage

StephenB — Tue, 05 Sep 2023 20:27:26 GMT

@Goe wrote:

I have tried, several times to access my local recordings remotely through my mobile telephone carrier using a VPN to my router and also several times using port forwarding.

Are you saying that your router is connected via a mobile broadband network? Unfortunately, this won't work. Mobile networks (including mobile broadband) don't allow inbound (remote) connections to your hotspot/router. You can confirm this by checking the status of the forwarded ports with this tool:

https://canyouseeme.org/

If not, then please let us know the internet service provider you are using at home. Also the router manufacturer/model. A link to the router user manual would also be helpful.