topic Re: Geofencing Specific People and Old Phone Removal - App version 4.5 in Arlo

Geofencing Specific People and Old Phone Removal - App version 4.5

ndoab — Tue, 04 Jul 2023 01:02:36 GMT

I am trying to to figure out which phone is mine and which is my invited users phone.

We are both using iPhones and there are a bunch listed in the Specific People list.

I have updated my phone a few times over the period of using the Arlo App and they just seem to accumulate.

I have named my phone (via iPhone settings) and that does not seem to be listed.

Is there no way to clean the mess of geofencing up?

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

JamesC — Thu, 06 Jul 2023 16:54:28 GMT

ndoab,

You can remove unused devices under Settings > Data Privacy > Account > Available Geofence Devices

JamesC

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

ndoab — Fri, 07 Jul 2023 04:05:26 GMT

JamesC

You are a legend.

Didnt know the new app had the function. Can now also name my device.

Champions!!!

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

jamiek121 — Sun, 06 Aug 2023 02:10:39 GMT

Thanks!

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

Murphy-5156 — Sun, 06 Aug 2023 23:11:56 GMT

Is there no way to view ALL trusted devices that are "linked" to one account? I can't seem to find an entire list on either the iOS app or the browser app. As an admin for the account I should be able to view/delete/edit the name of any and all trusted devices associated with my home, no?

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

jguerdat — Mon, 07 Aug 2023 13:24:09 GMT

I use the new user interface that uses Feed to view videos so if you're still on the old UI that uses Library, the process is likely somewhat different.

When editing your geofencing, select the entry for what people/phones should be used. There's an Edit selection which allows you to remove old phones.

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

Bet43 — Mon, 21 Aug 2023 19:01:18 GMT

The issue I have is there are no devices showing up in the automation to even allow geofencing to work. There needs to be a way in the app to add/remove devices from within the automation. OR a way for the devices to carry over from the privacy center to the automation section. I deleted ALL of the devices from automation when there was an app update because I THOUGHT I would be able to add them back. BUT CANNOT. Can someone please clear this up. I have been round and round with support with no help

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

JamesC — Tue, 22 Aug 2023 19:26:19 GMT

Bet43,

Have you logged back in with the devices that are no longer showing? If you deleted them, you will need to log back in using those devices.

JamesC

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

Bet43 — Tue, 22 Aug 2023 22:16:21 GMT

I tried that unfortunately didn't work, also deleted the app and reinstalled. No luck. The cell phone devices are just gone in arrive/leave automation. Even deleting arrive/leave and creating a new one.

The cell phones are in the privacy center, but no longer visible in automation arrive/leave.

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

JamesC — Tue, 22 Aug 2023 23:07:54 GMT

Bet43,

Are you using Android, iOS, or the web client? Do you see the same results on both the mobile app and the web client?

JamesC

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

Bet43 — Wed, 23 Aug 2023 12:49:18 GMT

Using IOS and seeing the same thing on the web.

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

Bet43 — Mon, 28 Aug 2023 22:28:50 GMT

James C any updates?

Re: Geofencing Specific People and Old Phone Removal - App version 4.5

JamesC — Tue, 29 Aug 2023 18:41:01 GMT

Bet43,

The development team is currently investigating reports of this issue. Once I have more information to share, I will provide an update.

JamesC