topic Re: Live Support in Arlo

How can I get live support?

GTR81 — Wed, 16 Aug 2023 17:46:00 GMT

How can I get live support? I know I have to pay for it, so who do I contact? I posted a question to the community last night, as yet no reply, so I hope someone will take pity and answer my question. Thanks

Re: Live Support

DannyBearAgain — Tue, 15 Aug 2023 23:37:59 GMT

It’s a vicious circle unfortunately. You need to have a subscription or warranty to qualify for user support. Look in the mobile app under settings/support options. Only works if the subscription supported device is installed in your account though.

Re: Live Support

StephenB — Wed, 16 Aug 2023 11:53:50 GMT

@GTR81 wrote:

I posted a question to the community last night, as yet no reply, so I hope someone will take pity and answer my question. Thanks

When I click on your profile, I only see this post - not anything older.

Can you repost your original question?

Re: Live Support

GTR81 — Wed, 23 Aug 2023 12:48:37 GMT

Yes, I bought a subscription and after hours on the phone with support on two different occasions, the problem was finally resolved. Arlo seems to be a good system, but the support is lacking.