topic Re: CVR Plan on Annual Plan in Arlo

CVR Plan on Annual Plan

El_Mariachi27 — Thu, 30 Mar 2023 03:16:01 GMT

Arlo has been dropping the ball massively over the past months.

Arlo support advised me to purchase the annual plan to save (keep the same price as before) due to their monthly sub increases. Now my CVR plan does not work with the annual plan and it looks like there is no fix in sight. Why cant we add monthly CVR plan to the annual arlo secure plan? This is REALLY disappointing and arlo tech support has no answers.

I am finally done with this company. terrible customer service and product value.

Re: CVR Plan on Annual Plan

yapchagi — Sun, 20 Aug 2023 07:26:02 GMT

I'm quite new to Arlo. I'm currently on the 3-month Secure trial. So recently I bought a hub just so I can get a CVR plan for 1 of the 3 cameras I have. And I found out that if I have a CVR plan, I cannot have secure plan on annual basis. This is very very disappointing! I mean SERIOUSLY????

Re: CVR Plan on Annual Plan

JamesC — Mon, 21 Aug 2023 19:30:27 GMT

This is currently a known limitation. Annual Secure subscriptions cannot be mixed with CVR subscriptions. The development team is working on a resolution for this, I will provide an update once I have more information available to share.

JamesC

Re: CVR Plan on Annual Plan

yapchagi — Tue, 22 Aug 2023 04:27:06 GMT

even with the monthly secure plan? CVR won't work?

Re: CVR Plan on Annual Plan

JamesC — Tue, 22 Aug 2023 19:12:55 GMT

You can have a monthly Arlo Secure plan active alongside a CVR subscription. The limitation only exists with annual secure subscriptions.

JamesC

Re: CVR Plan on Annual Plan

yapchagi — Tue, 22 Aug 2023 21:00:22 GMT

i see. Would be nice if you guys had annual CVR + annual Secure plan together to save a few dollars.