Geofence Arrive/Leave trusted devices not displaying in Specific People

Iberian — Sun, 13 Aug 2023 02:35:05 GMT

In app geofence Arrive/Leave trusted devices- 3 out of 4 trusted devices, including account holder, are not displaying (Pic1).

During troubleshooting, I deleted all devices as multiple showed up as "iPhone" and "ipad", not realizing 4.5 version allowed renaming/editing devices in Settings>Privacy Center>Account. However, all currently trusted devices do show up under Settings>Privacy Center>Account (Pic2), but not displaying when attempting to set up a routine under

arrive/leave>devices.

Please note the one device that shows up is one I added as a new authorized user after deleting the initial devices. I have uninstalled the app and reinstalled. I've also deleted the other two users, had them close their account, delete the app, and resent invitation for setup of new account etc. - Still not showing up.

Any advice on how to get these back? Would certainly hate to have to start from scratch with my account!!!

Re: Geofence Arrive/Leave trusted devices not displaying in Specific People

JamesC — Tue, 15 Aug 2023 18:52:48 GMT

Iberian,

Are all devices using the same version of the Arlo Secure mobile app?

JamesC

Re: Geofence Arrive/Leave trusted devices not displaying in Specific People

Iberian — Thu, 17 Aug 2023 04:13:44 GMT

Thank you for your response. Yes, all have been updated to latest version.

topic Re: Geofence Arrive/Leave trusted devices not displaying in Specific People in Arlo

Geofence Arrive/Leave trusted devices not displaying in Specific People

Re: Geofence Arrive/Leave trusted devices not displaying in Specific People

Re: Geofence Arrive/Leave trusted devices not displaying in Specific People