topic Getting someone else's one time codes in Arlo

Arlo customer using my phone number

Vamtom — Tue, 11 Jul 2023 03:52:03 GMT

Some poor Arlo customer is mistakenly using my phone number to try to pair their device.

About three times a day, I'll receive a text with my 'one time pairing code'. Can't imagine it's a scam, as there is no link to press. This has been going on for nearly a week.

Wish I could let them know, but it seems impossible - I even tried speaking to Arlo customer support, but gave up after being on hold for about half an hour. Couldn't contact support online, as I'm not a customer.

I'm in New Zealand, so if there are any kiwis tearing their hair out about pairing a device, check the number!

Re: Arlo customer using my phone number

Crapbag1 — Wed, 12 Jul 2023 17:18:03 GMT

Me too. I am in New Zealand too.

Have had 3 messages since 6.30pm yesterday, then 9pm last night one just came thru now at 5am and woke me up. Really annoying! What’s going on? There can’t be that many stupid people using the wrong phone number in New Zealand?

I’m going to block the number the text has come from and go back to sleep.

Re: Arlo customer using my phone number

Vamtom — Thu, 13 Jul 2023 03:55:58 GMT

Hi. Thanks for replying. That's annoying that you've been disturbed. And it's also strange that at least 2 NZ numbers are being bombarded.

I was reticent to block the number as it's actually the same text number that's been used by a couple of other companies to verify services with codes (in my case HSBC and Discord).

Fingers crossed it stops!

Re: Arlo customer using my phone number

Annoyed86 — Thu, 13 Jul 2023 09:42:06 GMT

This is happening to me too. I’ve had 8 messages in the past day. Any word from Arlo on why this is happening?

Re: Arlo customer using my phone number

Vamtom — Thu, 13 Jul 2023 10:09:15 GMT

Hi. Thanks for posting. This is starting to look like a bigger issue. If three of us have managed to find this support forum, the odds are that others are affected.

Could an Arlo moderator please notify the team and get some feedback?

Re: Arlo customer using my phone number

EquallyAnnoyed — Fri, 14 Jul 2023 12:08:20 GMT

It’s also happening to me. That’s 4 of us now. I’m getting really annoyed. There’s no way to really stop them since for me at least each code sent to me is by a different number. Gonna have to call them up on Monday I think

Re: Arlo customer using my phone number

Pill — Fri, 14 Jul 2023 22:00:49 GMT

Just registered to say I'm also receiving these texts, and like the others I'm in NZ.

Re: Arlo customer using my phone number

ShayneS — Mon, 17 Jul 2023 21:00:40 GMT

Thank you for notifying me, do you happen to have a screenshot of the text messages?

Thank you

Re: Arlo customer using my phone number

Vamtom — Mon, 17 Jul 2023 21:44:36 GMT

Hi. Thanks for the reply. Here are a couple of screenshots of two series of texts which seem to be from Arlo.

Re: Arlo customer using my phone number

ShayneS — Mon, 17 Jul 2023 22:29:16 GMT

@Vamtom Thank you

Re: Arlo customer using my phone number

Pill — Tue, 18 Jul 2023 01:52:37 GMT

Re: Arlo customer using my phone number

Jmg1991 — Sat, 22 Jul 2023 04:06:37 GMT

Same thing here, from New Zealand. Didn't know Arlo existed until today.

Re: Arlo customer using my phone number

StephenB — Sat, 22 Jul 2023 17:14:33 GMT

@Jmg1991 wrote:

Same thing here, from New Zealand. Didn't know Arlo existed until today.

FWIW, this is an SMS reponse to a two-factor authentication request. This is configured manually by the Arlo owner, and apparently some folks have accidentally configured it to use the wrong phone number.

Not sure if this is something Arlo can solve, but I am tagging @JamesC and @ShayneS to see. They'd need to search their user accounts for your phone number.

The camera owner likely will also figure it out, since they won't receive the text message they are looking for.

Re: Arlo customer using my phone number

EquallyAnnoyed — Sat, 22 Jul 2023 20:43:57 GMT

It stopped for a while and now it’s happening again 🤦‍♀️ for real? This is ridiculous. And it seems like it’s all in NZ. Wth

Re: Arlo customer using my phone number

Traumatizer — Sun, 23 Jul 2023 09:10:34 GMT

Also happening to me, received about 8 messages today. Im in NZ

Re: Arlo customer using my phone number

Janie124 — Mon, 24 Jul 2023 03:26:18 GMT

Me too. I am in NZ. I have had several messages over the last month. I'm not an Arlo customer.

Re: Arlo customer using my phone number

shizzles — Mon, 24 Jul 2023 03:38:43 GMT

Hello,

I literally just signed up an account so I can post here.

Been receiving a WHOLE BUNCH of codes too. 3 just today.

NZ as well.

Re: Arlo customer using my phone number

Janie124 — Mon, 24 Jul 2023 04:20:48 GMT

Yes, that's the only reason I signed up as well.......v. annoying

Re: Arlo customer using my phone number

LHNZ — Mon, 24 Jul 2023 07:44:00 GMT

Having the same issue, also in New Zealand. Several Arlo code messages a day for almost 2 weeks now, one randomly in German.

Re: Arlo customer using my phone number

ShayneS — Mon, 24 Jul 2023 16:40:43 GMT

Thank you all for the details, I have notified the team and I will report back as soon as I have more info to share.