https://community.arlo.com/t5/Arlo/Continue-to-be-charged-for-cancelled-subscription-after-multiple/m-p/1923836#M88783 <P>I have never had a worse experience with a smart device.</P><P>&nbsp;</P><P>First my device only lasted 13 months in Georgia in a sun facing doorway before the plastic begins to peel and expose the hardware and camera. I couldn't imagine in any other hotter or more humid climates such as out west. When I talked to your company I was told that it is outside of the warranty period. Not a big deal I just bought a competitors product which is still holding up.</P><P>&nbsp;</P><P>However, I have tried to cancel my subscription multiple times since that date. First ticket about the peeling issue was 10NOV2021. A second ticket had to be created on 12NOV2021 because I got such poor support and I attempted to cancel my subscription then and nothing happened. I repeatedly have tried to cancel my subscription since I replaced the failing device back in 2021 and absolutely nothing has helped. It is never cancelled. I have raised tickets that go no where and are hard to access, I have performed charge backs against your company and still I get charged. I don't think I have any product that has caused me more aggravation I regret buying your device and I regret giving one as a present to my family. I do not believe I will ever use one of your devices again and I am going to perform a charge back every time I see a bill in the future since I somehow can never reach a human.</P> Sat, 05 Aug 2023 02:06:08 GMT NeverBuyAgain 2023-08-05T02:06:08Z https://community.arlo.com/t5/Arlo/Continue-to-be-charged-for-cancelled-subscription-after-multiple/m-p/1923836#M88783 <P>I have never had a worse experience with a smart device.</P><P>&nbsp;</P><P>First my device only lasted 13 months in Georgia in a sun facing doorway before the plastic begins to peel and expose the hardware and camera. I couldn't imagine in any other hotter or more humid climates such as out west. When I talked to your company I was told that it is outside of the warranty period. Not a big deal I just bought a competitors product which is still holding up.</P><P>&nbsp;</P><P>However, I have tried to cancel my subscription multiple times since that date. First ticket about the peeling issue was 10NOV2021. A second ticket had to be created on 12NOV2021 because I got such poor support and I attempted to cancel my subscription then and nothing happened. I repeatedly have tried to cancel my subscription since I replaced the failing device back in 2021 and absolutely nothing has helped. It is never cancelled. I have raised tickets that go no where and are hard to access, I have performed charge backs against your company and still I get charged. I don't think I have any product that has caused me more aggravation I regret buying your device and I regret giving one as a present to my family. I do not believe I will ever use one of your devices again and I am going to perform a charge back every time I see a bill in the future since I somehow can never reach a human.</P> Sat, 05 Aug 2023 02:06:08 GMT https://community.arlo.com/t5/Arlo/Continue-to-be-charged-for-cancelled-subscription-after-multiple/m-p/1923836#M88783 NeverBuyAgain 2023-08-05T02:06:08Z https://community.arlo.com/t5/Arlo/Continue-to-be-charged-for-cancelled-subscription-after-multiple/m-p/1924103#M88794 <P>I have escalated your case &amp; someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: <SPAN style="background-color:rgb(255,255,255);color:rgb(3,55,79);font-size:16px;">43619954</SPAN></P> Mon, 07 Aug 2023 21:07:24 GMT https://community.arlo.com/t5/Arlo/Continue-to-be-charged-for-cancelled-subscription-after-multiple/m-p/1924103#M88794 ShayneS 2023-08-07T21:07:24Z