topic Re: VMB3010r2 - Cannot change modes on Iphone App in Arlo

VMB3010r2 - Cannot change modes on Iphone App

Harley75 — Thu, 27 Jul 2023 23:45:22 GMT

I have an older Arlo base station setup (VMB3010r2). I have 3 shared users that have admin privileges and access to all 6 cameras. The iPhone user, of the shared users, suddenly cannot change modes and no longer gets notifications, .. could before. Can view recordings and live video. The other android users work fine. This behavior started less than 30 days ago. I deleted the shared user and Arlo app on iPhone. Reinstalled the Arlo app on the iPhone and setup the shared user. Behavior didn't change. This user can control modes in a web browser, just not the iPhone app. Any help is greatly appreciated.

Re: VMB3010r2 - Cannot change modes on Iphone App

Harley75 — Sun, 30 Jul 2023 13:21:01 GMT

This issue is coincidental to a very recent iPhone app update (Jul 15, 2023; V4.6.2 (6478)). I reported that notifications were not working in my original post, that is incorrect, notifications do work. Just cannot change modes to arm and disarm the system via the iPhone app as posted. Several in a Reddit post report the same behavior.

I know I have no support voice with Arlo, but the current iPhone app seems to be the issue, not my old Arlo gear. Any help is appreciated. Thank you in advance.

Re: VMB3010r2 - Cannot change modes on Iphone App

StephenB — Mon, 31 Jul 2023 12:43:03 GMT

@Harley75 wrote:

This issue is coincidental to a very recent iPhone app update (Jul 15, 2023; V4.6.2 (6478)). I reported that notifications were not working in my original post, that is incorrect, notifications do work. Just cannot change modes to arm and disarm the system via the iPhone app as posted.

Are you using the primary account? Or a "friend" account?

Re: VMB3010r2 - Cannot change modes on Iphone App

Harley75 — Mon, 31 Jul 2023 13:09:48 GMT

Using a "friend" account.

Re: VMB3010r2 - Cannot change modes on Iphone App

StephenB — Mon, 31 Jul 2023 13:32:16 GMT

@Harley75 wrote:

Using a "friend" account.

That's an Arlo bug - hopefully they will fix it ASAP.

Re: VMB3010r2 - Cannot change modes on Iphone App

Harley75 — Mon, 31 Jul 2023 13:52:33 GMT

@StephenB - Thank you. This worked before. It stopped coincidental to an (iPhone) app update. Hoping the next update fixes the issue.

Re: VMB3010r2 - Cannot change modes on Iphone App

Harley75 — Mon, 31 Jul 2023 18:42:41 GMT

A new version of the IOS app was just released and has fixed my issue!