topic Re: Unable to see device after password reset in Arlo

Unable to see device after password reset

AT27 — Sat, 22 Jul 2023 00:57:55 GMT

After I reset the password to my account I can’t see my devices. I still get notifications when there is motion detected, but the cameras don’t show up and I can’t access the recording. On a friend of mine’s device, they can see those features just fine. How do I see the cameras and recording again?

Re: Unable to see device after password reset

StephenB — Sat, 22 Jul 2023 17:08:19 GMT

@AT27 wrote:

After I reset the password to my account I can’t see my devices. I still get notifications when there is motion detected, but the cameras don’t show up and I can’t access the recording. On a friend of mine’s device, they can see those features just fine. How do I see the cameras and recording again?

Is this the primary account? Or is this a "friend" account that the cameras are shared with?

Re: Unable to see device after password reset

AT27 — Sat, 22 Jul 2023 17:22:41 GMT

This is a shared account.

Re: Unable to see device after password reset

StephenB — Sat, 22 Jul 2023 17:44:54 GMT

@AT27 wrote:

This is a shared account.

Does your app show "Library" at the bottom? Or does it show "Feed"?

Also, what does the primary account show?

Re: Unable to see device after password reset

AT27 — Sat, 22 Jul 2023 17:48:20 GMT

It says feed (account not working) and the other account says library.

Re: Unable to see device after password reset

StephenB — Sat, 22 Jul 2023 17:55:44 GMT

@AT27 wrote:

It says feed (account not working) and the other account says library.

That's why you have the problem. The password reset must have somehow migrated you to "Feed". Did you accidentally create a new account???

No matter how it happened, all the shared accounts need to match the primary. The primary account can also be migrated to "Feed" by starting to add a Pro 5s camera or a Home Security System. That won't complete of course (since the primary owner doesn't have one), but the process will migrate the account to "Feed".

It is very different (and has some limitations), so the primary user should look at the forum posts here on the subject before migrating.