https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920951#M88560 <P><SPAN>JamesC</SPAN></P><DIV>My storage stopped on 7-01. I called customer service and the person kept insisting I needed to pay for a subsciption, even when I referred to the email I received from Arlo stating 7 day cloud storage would continue. The conversation was not productive so I ended it. Then I posted here. Shortly after my storage and notifications started working again. Coincidence, a miracle, intentional manipulation? You tell me!</DIV> Thu, 13 Jul 2023 02:23:12 GMT RPGLT 2023-07-13T02:23:12Z https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920226#M88498 <P>According to Arlo, 7 day free storage was to continue for existing customers. I even recieved an email from a class action law firm stating Arlo had reversed its eol policy in regards to 7 day free cloud storage for existing customers. Well mine stopped working 7-1-23 as stated in the original EOL policy. Spoke with support, all she kept saying was I had not paid for a subscription. Once again Arlo does not meet it's obligations to the customer. Unscrupulous, dishonest, low- life company. No more integrity than a common thief, because that's what they are. If I am going to pay for a subscription it won't be with Arlo. I am going to contact the law firm and let them know the current situation.</P> Tue, 11 Jul 2023 17:30:42 GMT https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920226#M88498 RPGLT 2023-07-11T17:30:42Z https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920741#M88539 <P>RPGLT,</P> <P>&nbsp;</P> <P>7 day cloud storage will continue for cameras that were previously eligible for 7 day cloud storage. You can read about this in the EoL policy here: <A href="https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf" target="_blank">https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf</A></P> <P>&nbsp;</P> <P>If your cameras are no longer recording, check the active mode and make sure they are Armed and the mode contains rules for the cameras.</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 11 Jul 2023 17:35:38 GMT https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920741#M88539 JamesC 2023-07-11T17:35:38Z https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920951#M88560 <P><SPAN>JamesC</SPAN></P><DIV>My storage stopped on 7-01. I called customer service and the person kept insisting I needed to pay for a subsciption, even when I referred to the email I received from Arlo stating 7 day cloud storage would continue. The conversation was not productive so I ended it. Then I posted here. Shortly after my storage and notifications started working again. Coincidence, a miracle, intentional manipulation? You tell me!</DIV> Thu, 13 Jul 2023 02:23:12 GMT https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1920951#M88560 RPGLT 2023-07-13T02:23:12Z https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1921171#M88576 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/309169">@RPGLT</a>&nbsp;wrote:<BR /> <DIV>Coincidence, a miracle, intentional manipulation? You tell me!</DIV> <HR /></BLOCKQUOTE> <P>Likely not international.&nbsp; I suspect a mis-informed support agent combined with an Arlo cloud issue.</P> <P>&nbsp;</P> <P>Generally correct to start by assuming incompetance and not malice.</P> <P>&nbsp;</P> Fri, 14 Jul 2023 15:36:51 GMT https://community.arlo.com/t5/Arlo/7-day-free-storage/m-p/1921171#M88576 StephenB 2023-07-14T15:36:51Z