topic Re: VMB3000 need to cancel monthly support but myarlo does not show support in Arlo

VMB3000 need to cancel monthly support but myarlo does not show support

Retired_Member — Tue, 27 Jun 2023 20:04:42 GMT

I am trying to cancel the monthly support charge for base and two cameras. When I go into "my subscription", none are listed. Yet, my monthly credit card shows a charge of $6.35. We are no longer using this product. I believe this was for cloud backup when owned by Netgear.

Re: VMB3000 need to cancel monthly support but myarlo does not show support

StephenB — Wed, 28 Jun 2023 13:56:46 GMT

@Retired_Member wrote:

I believe this was for cloud backup when owned by Netgear.

Before 2018???

I'd tagging the mods ( @JamesC and @ShayneS ) to see if they can help.

One option (which likely will be faster/easier) would be to just cancel the card and get one with a new number. Maybe also dispute the charge via the credit card company.